The customer experience

At Leav, we understand that even though the future of retail is in-store, that doesn't mean we should neglect digital! In 2023, it will be more necessary than ever to reconcile all your sales channels for a 360-degree customer experience. Here are some statistics that illustrate the importance of an inclusive strategy!

According to a Harvard Business Review study, no fewer than 73% of consumers use several channels to shop.

Moreover, a company that doesn’t have a business model based on omnichannel sales could lose up to 10% of its revenue.

According to the GE Capital Retail Bank, 81% of consumers do online research before going out to buy. And 80% of consumers also say that the shopping experience offered by the company is as important as the product itself and the quality of service.

The customer must be the focus of concern. Learn more about our mobile payment platform to reduce friction on your consumers' buying journey.