CUSTOMER EXPERIENCE HEROES

CUSTOMER EXPERIENCE HEROES

Don Hales Don Hales

Don Hales

The DON of Customer Experience, Author & Presenter & Chairman of Awards International to June 2020.

发布日期: 2018年4月2日
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Sorry, we have been quiet lately. Plenty of Villains to report but a paucity of Heroes.

The Wow! Awards now in their 10th year, is an organisation devoted to celebrating great Customer Service via customer nominations. I have known the principal, Derek Williams, throughout this time and have always supported their activities.

Recently they recorded their 10,000th successful Award nomination. The honour of being the landmark recipient went to Sue King of United Utilities who was nominated by a (previously worried) customer for her helpful, professional and knowledgeable, reponse to what appeared a complicated enquiry about a sewage pipe running under his proposed property. Sue was able to put his mind at rest due to her manner, experience, training and knowledge.








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