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Customer Experience Competency: Employee Engagement (Temkin Group Video)

Bruce Temkin

Human experience visionary, dynamic keynote speaker and executive advisor who helps organizations better understand and cater to human beings in ways that drive success and improve humanity

发布日期: 2017年5月24日

Temkin Group has found that the only path to sustainable customer experience differentiation is to build a customer-centric culture. How? By mastering Four Customer Experience Core Competencies.

This video provides an overview of one of those competencies, Employee Engagement, where the goal is to align employees with the goals of the organization.

Here Are Five I's of Employee Engagement:

Roger Pugsley

President at Pugsley CX Consulting

7 年

Great video Bruce. Thanks for sharing this great advice for CX practitioners and HR teams.

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Customer Experience Competency: Employee Engagement (Temkin Group Video)

Bruce Temkin

Human experience visionary, dynamic keynote speaker and executive advisor who helps organizations better understand and cater to human beings in ways that drive success and improve humanity

Here Are Five I's of Employee Engagement:

Bruce Temkin的更多文章

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Bruce Temkin的更多文章

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