Customer example - Achieving Business Value with our ERP Cloud solution and Analytics Cloud

On the journey of digital transformation, data and visualization accessibility play a vital role. Demand for innovation, customization and transparent real-time analysis has increased dramatically and the use-cases within enterprises are numerous. Often enterprises ask for customized solutions, based on their internal processes, systems and data. This kind of “personalization” may sometimes be complex for enterprises to manage, especially if the amount of data is large, diverse and lacks structure. Additionally, with an increasing number of involved departments, subsidiaries and other stakeholders such as suppliers, it becomes harder and harder to ensure transparency and data accuracy. 

It is therefore important to consider how to transform data into relevant, timely and accurate business information, and how to navigate from transactional applications to analytical applications seamlessly to support trusted and quick decision making. 

In this blog we introduce the highlights of a customer’s digitalization journey with our ERP Cloud solution and our embedded Analytics cloud  solution and how these solutions helped the customer to create the transparency needed for success.

A use case in the consumer products industry

The customer is a producer of washing machines, refrigerators, and small home appliances. The group has become a top Chinese brand in the consumer products industry. However, as the competition grew, they needed to transform from a “white goods” manufacturer into a provider of appliances built directly into house décor, from a furniture manufacturer to a whole house customization service provider. 

To realize their business goal, they needed a cross-company collaboration model for planning and manufacturing across different companies within their group. The group also needed to update their sales model to shift the focus from products to consumers. Hence, the customer began planning a digital transformation that would support their goals and enable fast growth. They came to us to get a software and service to cover their business transformation to make the process as simple and cost efficient as possible.

We helped the group to achieve their goals and tailored our product to their wishes and needs. The company was able to save 50% on ERP operational and maintenance costs. The group enhanced their financial accounting efficiency and shortened the monthly settlement period from 7-8 days to 2-3 days. Our system also helped them to improve on-time completion, delivery and arrival rate. They have increased the rate of on-time delivery by 20% and improved the rate of on-time arrival to between 90% and 98%.

Furthermore, the company has been able to create more transparency on their costs through embedded analytics generates personalized reports about manufacturing costs.

According to the customer's business scenario, they required drilling down to more figures of the manufacturing cost, such as direct material cost, direct labor cost and manufacturing expenses for both actual and planned cost. In addition, the customer wanted to calculate actual cost and planned cost for each set. To fulfill all these needs, we tailored the analytics dashboards to the customer and introduced a feature to customize the Manufacturing Cost Analysis which provides the transparency that the customer wants.

Find out more about our embedded Analytics Cloud and further details here as part of the value blog series on our community page.

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