Customer Engagement Excellence: Dexatel's Omnichannel Inbox

Nowadays, when customer interactions happen across a myriad of channels, maintaining a seamless and consistent customer experience can be a daunting task. Enter Dexatel, a trailblazing force in the realm of omnichannel communication solutions. With our cutting-edge platform, businesses can not only streamline their customer interactions but also elevate their customer service and sales game to unprecedented heights.

Saving Time and Money: The Advantage

Time is money, and Dexatel understands this adage well. By integrating Dexatel's platform, businesses gain the power to manage customer interactions across various communication channels with remarkable ease. This translates to streamlined processes, reduced overheads, and ultimately, enhanced profitability. Our omnichannel approach allows you to harness the full spectrum of customer communication without the hassle of juggling multiple platforms.

Keeping Tabs on Customer Interactions: The Key to Success

In the ever-evolving world of customer expectations, staying ahead requires more than just swift responses; it demands a comprehensive understanding of customer interactions. The Dexatel platform empowers businesses to keep track of these interactions, offering insights into customer preferences, history, and behavior. Armed with this information, businesses can deliver personalized experiences that resonate and convert.

Consistency Breeds Trust: The Approach

Consistency is the cornerstone of building trust and loyalty. Dexatel's inbox concept revolutionizes customer interactions by consolidating inquiries, requests, and claims into a unified interface. This omnichannel strategy ensures that no communication falls through the cracks and enables prompt, coherent responses. A consistent experience, regardless of the channel, fosters a sense of reliability that customers hold in high regard.

Efficiency and Effectiveness: The Impact

Efficiency and effectiveness go hand in hand, and our omnichannel messaging platform is designed to enhance both. Through a unified dashboard and API, businesses can manage interactions seamlessly across diverse channels. This not only saves time but also empowers businesses to cater to customer needs promptly and effectively.?

The Symphony of Features: Dexatel's Omnichannel Arsenal

The Dexatel platform offers a symphony of features that cater to diverse business needs:

CRM Integration

Seamlessly merge CRM systems with Dexatel's platform for a holistic view of customer history and preferences, leading to personalized interactions and superior customer service.

One Platform for All Channels

Unify customer inquiries, requests, and claims in a single interface, optimizing communication flow and slashing response times.?

Analytics and Control

Harness advanced analytics tools for insights into operator performance, response times, and resolution rates, empowering efficient customer support optimization.

Advanced Customer Service

Elevate customer service through seamless integration and consistent cross-channel experiences, nurturing lasting client relationships.

Multichannel Messenger and Open API

Employ a versatile multichannel messenger with integrated platforms and utilize our API to leverage social media for maximum customer engagement.

How to Capture Incoming Messages in the Omnichannel Inbox

Once you’ve created your account, you’ll be able to review and reply to your messages from a single inbox. This refers to all incoming messages—SMS, WhatsApp, Viber, Facebook Messenger, and more. Our system notifies you about every new message, showing you the number of texts in the right corner.

To review all incoming messages, click on the inbox tab on the left-hand side menu:?

• In the “Inbox” tab, you will see the total number of received and unread messages?
• In the “Assigned to Me” tab, you will see all conversations assigned to you
• In the “Unassigned” tab, you will see unassigned conversations
• In the “Other” tab, you will see all conversations assigned to other users

Once you click on the phone number, the conversation thread will open, and you’ll see the history of the conversation with a specific phone number.

How to Filter Messages in the Omnichannel Inbox

Within the messaging inbox, the ability to filter and pinpoint specific conversations is a game-changer. Dexatel introduces a filtering functionality that enables effortless access to every crucial conversation. Among the array of options at your disposal, you can:

• Choose a time period by setting a start and an end date

• Filter conversations by communication channels?

• Filter conversations by phone number or sender name

After applying filters, you will see the resulting conversation list in the inbox.