Customer Delight: Why it Means Everything for EmailMonks

Flawless customer experience and delight are the foundation blocks for any business to grow and sustain. I am glad that the company I work at, follows this principle and considers the smile of the customers as the biggest testimony.

Back in 2013, EmailMonks started off with an aim to help anyone across the globe who needed assistance with email templates.

Today, we are more than honored to say that we have accomplished that dream. Every time when we see the happiness and satisfaction on the faces of our happy clients, we get emotional that all our hard work and sleepless nights have paid off.

It has always been our motto to help the customers with what they are looking for, but we don’t just stop there.

We strive to deliver an experience and not just a service.

It’s been half a decade to the inception of EmailMonks and we have constantly striven to deliver the best-in-class customer service despite the time-zone barriers.

Our email templates come with flawless codes, Litmus-tested, and compatible with 40+ email clients.

The motive of Monks has never been, merely, to drive profit. We work for customer satisfaction and that is the reason if any client needs any revisions, we make sure that is delivered as early as possible. (within 24 hours)

And even after that if the client is not happy and satisfied, we provide with 100% refund guarantee.

At times, we have customers who approach us at the last moment with a high-priority job and we successfully deliver it before the estimated timeline. We even have referral customers and that makes us prouder because it is the word-of-mouth that does the magic. Our dedicated customer support executives do a great job at assisting our prospects or customers through the live chat feature.

At the early stage when EmailMonks was conceived, generating conversions and building trust was a task but now that our customers have given us immense love and trust, we try our best to go an extra mile and make every effort to retain our valuable customers. 

You can read the complete story about us here: Why Delight is at The Heart of EmailMonks.