Customer-Centric Support: Graip.AI's Commitment to Your Ongoing Success
In business schools, they teach you to plan for the worst and best-case scenarios so you are prepared for everything. When integrating a new solution into your business ecosystem, the worst-case scenario is total ignorance from the service provider and responses like "the problem is on your side." This is not the benchmark we are looking to set here at Graip.AI . Keep reading to discover the level of support you can expect upon integrating Graip.AI's Intelligent Document Processing (#IDP) solution.
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Maintenance and Support
You may wonder what level of ongoing support and maintenance the IDP solution provider offers, and whether it stagnates or continues to evolve. At Graip.AI, we're committed to helping you. Our ongoing support keeps your organization on the right track.
We understand that technology doesn't stand still, and neither do we. Graip.AI is committed to keeping our IDP solution up-to-date with constant product updates and the introduction of new features. What’s important: new document formats no longer require model retraining or reconfiguration – everything works automatically with the new document annotation created by the user.
As technology continues to advance and your business environment evolves, we understand that you may need timely support and guidance. For instance, if you adopt a new CRM
system or integrate a fresh business application into your operational ecosystem, the customer can rely on Graip.AI for prompt assistance. This ensures that your document processing remains efficient and in compliance with regulatory requirements.
Fast Response Time
Graip.AI's dedicated customer support team is at your service 24/7, ensuring you receive timely assistance. On average, we respond to customer inquiries within 15 minutes. This fast response time minimizes disruptions and maximizes your productivity.
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User Training
Efficient user training is crucial for the successful implementation of any technology. Failing to prepare for the use of a new product or solution can mean you miss out on its full potential. With that in mind, Graip.AI has designed its user training programs to be both accessible and efficient. We offer comprehensive workshops tailored for power users, video tutorials to guide you through the solution's intricacies, and updated guides to keep you in the loop with the latest features.
Additionally, our dedicated managers are on hand to provide support and guidance as you navigate the learning curve. This approach not only accelerates the integration process but also ensures that your employees can effectively utilize the IDP solution without extensive downtime.
Global Reach
We serve clients worldwide, and our multilingual support team ensures that language is never a barrier to getting the help you need. Whether you're in New York, Tokyo, or Paris, we're here to assist you, ensuring that the power of Graip.AI's IDP solution is within reach.
Remember how Zappos customer service became famous when their support managers helped the customer order a pizza? Well, this may not necessarily be a pizza, but our dedicated support managers are equipped with all the relevant knowledge to communicate with you 24/7, no matter what continent you are in and what your query is.
Expert Support Managers
We understand that no two clients are alike. Each organization has its unique intricacies and demands. That's why we've assembled a team of highly trained support managers who specialize in our AI-powered document processing solutions. These experts undergo extensive training to provide comprehensive assistance tailored to your specific requirements. When you reach out for help, you're in the hands of individuals who truly understand your needs and how to address them effectively.
And the cherry on top. In the world of support, personalized assistance is the gold standard. That's why each Graip.AI client has a dedicated support manager who knows your project from A to Z. These managers are well-versed in the nuances of your specific implementation, ensuring that they can address your questions and challenges with a deep understanding of your unique context. With a support manager who is your partner in success, you're never alone on your journey with Graip.AI.