Customer Care Leadership #ByTheGarden on June 9-10th
?? Marketing Insiders Group salutes the courage and dedication of the Romanian customer care community. This is why, regardless of ongoing market struggles, we tirelessly invest passion and efforts to put together a safe, creative, and rewarding space for leading professionals to network, learn, exchange ideas, and do business together.
2022 is about re-imagining #CustomerExperience and re-engineering businesses, by putting PEOPLE and EMOTIONS capital at the center of all corporate drivers. We’re saying this from the inside out, as Marketing Insiders Group is also re-inventing this year, by embarking on a new business journey that will soon be announced.??
Beyond valuable down-to-market tools and #insights, the 2022 Customer Care Conference & Expo edition #WalksTheTalk with unconventional, interactive workshop sessions - in an elegant and inspiring venue that compliments your valued presence, @Gr?dina Floreasca, Bucharest.
Check out this year’s speakers’ lineup & key areas, and secure the LAST MINUTE conference tickets for you and your team via [email protected].
?? DAY 1 | June 9th 2022
Dan Mazilu, General Manager @Mediatel DATA >>Chatbot with a Human Touch
Andreea Szilagyi, Ph.D., Leadership Coach, Career Counselor, University Lecturer @"Politehnica" University of Bucharest >>INTERACTIVE WORKSHOP SESSION | Revolution Paradigm from the Bed of Procrustes. The Good, the Bad, and the Ugly about the Pandemic.
Yolanda Cre?escu, Clinical Psychologist & Adlerian Therapist, Founder @Deprehub >>Managing difficult personalities (at work)?
?C?t?lin Vasile, Consultant, Head of Sales & Customer Experience Practice @Trend Consult >>Emotional CARE in Customer Experience
Alin Ro?ca, Founder & CEO, George Tarida - Founder & CTO @RepsMate >>Business impact of Customer Emotions
Mihai Pajereanu, Co-founder @Coffee Dive Romania >>WELLBEING WORKSHOP IN THE GARDEN | Take Care of You, your Team, and your Customers with micro-roasted specialty coffee
领英推荐
?? DAY 2 | June 10th 2022
Tatiana Pascale, Customer Success Unit Senior Manager @Microsoft >>Remote work projects in Customer Success units
Tudor Juravlea, Co-founder @Design Thinking Society >>INTERACTIVE DESIGN THINKING WORKSHOP | Customer Journey Mapping for better CX & EX
Luiza Banyai, People Experience Strategist, Member @Carta Diversitatii din Romania >>Sustainable Leadership Tools
Mihai Dragnea, Founder @This is Retention, Senior Manager Customer Strategy @BCR >>Customer Strategy Mythology ?
?? Curious to learn more about the 2022 conference? Explore the full agenda here: ?? https://bit.ly/CCCE2022
Don’t miss out, secure conference tickets, and gear up with the CX solutions of the future, while recharging your motivation with enlightening social talks and activities by the Garden.?? Reach out for business inquiries or group registration via: [email protected].
The 17th Customer Care Conference & Expo Edition is proudly supported by our visionary Platinum Partner, Mediatel DATA, and our dynamic Silver Partner, Cargus.
2022 Strategic Partners’ Network: Contact Center Magazine, Design Thinking Society, Mystery Shopping Agency.