Customer Care Center, Coordinator - Voice Process
JOB FUNCTIONS AND RESPONSIBILITIES
? Handle loan related customer inquiries over the loan servicing toll free telephone number for pre-foreclosure to
delinquent accounts. Appropriately follows up with customers when commitments for payment are not met
? Logs all borrower contacts into the loan servicing system
? Offer long term resolutions to customers to resolve delinquency
? Proficient use of an autodialing system to maximize effectiveness and increase contact ratios
? Required to make the prescribed number of contacts during the daily work schedule
? Familiar with the customer relations functions and the services offered
? Perform miscellaneous job-related duties as assigned by the department manager
EDUCATION / EXPERIENCE
? This position requires strong customer service skills
? Must be fluent in English
? Overall knowledge and experience in mortgage loan servicing desirable but not required
? Graduate degree is preferred
? Undergraduates must have at least 6 months call center experience
WORK SCHEDULE OR TRAVEL REQUIREMENTS
? Must be willing to work in US timings