Is the Customer Always Right?

The customer is always right – is a slogan used often in customer service-oriented businesses. As a BPM enterprise with the core mission of delivering exceptional customer service, one might assume this phrase is also etched into our company's DNA.??

But, while we believe in customer-centricity, we also support agent empowerment. This phrase – the customer is always right shouldn’t be taken literally.? Following this mantra to the letter could lead to unrealistic expectations from your business and set your support team up for failure.?

When following this phrase, call center agents need to maintain a balance between fulfilling the customer’s wishes and following your business’s principles. At EOSGlobe, we conduct thorough training sessions that ensure that our agents know how to handle sticky situations where a customer is potentially misusing this phrase.?

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Insightful Reads this Month?

The Cupid and Customer Support Connection?

We celebrated Valentine’s Day by highlighting how our customer support agents are like cupids when it comes to creating lasting customer relationships.?

Check it out here: https://www.dhirubhai.net/posts/eosglobe_the-cupid-and-customer-support-connection-activity-7163358721539010560-qACw/?

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Hello, Customer Service, What are inbound calls??

Learn more about inbound calls and inbound call centers in our in-depth article covering everything from call scripts to inbound calling strategies.?

Read the article here: https://eosglobe.com/all-you-need-to-know-about-inbound-calls-and-inbound-call-centers/?

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Explore the Ins and Outs of BPO??

We published a complete guide on BPO that includes its definition, types, benefits, and more along with why partnering with a BPO is the right choice for you.?

Get the full guide here: https://eosglobe.com/what-is-bpo-bpo-meaning-benefits-and-importance/?