Current Market Trend On Outsourcing CX Tasks
In the current market, outsourcing customer experience (CX) functions has become a trend that companies are adopting to stay ahead of their competition. Customer experience solutions are the key to providing a seamless, personalized, and delightful experience to customers.
22 percent of Fortune 100 companies have a C-level customer officer, compared to 10 percent of Fortune 500 companies and 6 percent of Fortune 1000 companies. Also, in 2017, the global outsourced customer experience industry was estimated to be worth 71.7 billion US dollars. Due to the growing demand for outsourcing CX operations, companies should consider outsourcing their CX functions to gain strategic advantages.
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