Curbside SOS: A Game-Changer for Dispatch Centers and Tow Operators

Road safety is a top priority for law enforcement and tow companies.? Quick road clearance is crucial to maintaining safety. Manually calling tow companies to coordinate tows is outdated and takes significant resources away from 911 availability. Manually coordinating and monitoring towing services is slow, inefficient, and prone to errors.?

Curbside SOS is building a national network to clear immobilized vehicles faster by directly connecting motorists with roadside assistance providers digitally. Curbside offers free access to their roadside assistance network to law enforcement in order to clear more roads faster and increase the safety of our roads.?

On Curbside SOS, dispatch centers can quickly and efficiently remove disabled vehicles from the road by coordinating in real time with roadside assistance operators, reducing the risk of secondary crashes and improving road safety. According to a study by the National Safety Council, one out of every four car accidents in the United States is caused by road debris. Quick road clearance is crucial in reducing the risk of these types of accidents, as well as accidents caused by disabled vehicles. In another study conducted by the National Highway Traffic Safety Administration, it was found that disabled vehicles on the side of the road can increase the risk of accidents by up to 400%.

Curbside SOS was designed to be simple, efficient and transparent. The platform connects dispatch operators with roadside service providers with one click - allowing the operator to define who gets the job, whether that is a call list or closest responder to the incident. Curbside provides real-time GPS tracking, transparent estimated time of arrival (ETA), and complete digital records for the motorist as well as law enforcement.?

The platform is simple to use, operates in parallel with any other software platform and dispatchers can get up and running quickly. Once live, Curbside eliminates phone calls, blind spots to ETAs and offers full reporting of an agency's tow operations. Accessing Curbside SOS through a browser makes it a very small lift to rollout. No integration or technical resources required.?

With a user-friendly interface that can be quickly and easily deployed to streamline towing operations, Curbside reduces the risk of manual errors that can occur during verbal transmission ensuring faster clearance and safer roads. Not all incidents happen at a set address which can make pinpointing the location of the vehicle challenging. With Curbside SOS, agency dispatchers can set an accurate and specific location of the incident by dragging a pin on the map, entering cross streets or mile markers. This means tow operators get to the correct location as quickly as possible.?

The agency still sets the towing policy and the selection and management of tow companies…rotation lists, contracted tow companies, etc. With Curbside SOS, dispatch centers can efficiently manage their rotation list from the platform, reducing the workload on dispatchers and ensuring quick and efficient towing services. Curbside SOS does not define dispatch priority.?

Studies have shown that faster road clearance directly impacts road safety. In a survey of law enforcement agencies conducted by the International Association of Chiefs of Police, 95% of respondents reported that quicker road clearance has improved road safety in their jurisdictions. Curbside SOS leverages easy to use technology to make this a reality for dispatch centers and tow operators.

Tow operators benefit from Curbside SOS as well. The platform's real-time GPS tracking and transparent ETA make it easier for tow operators to coordinate with dispatch centers and drivers. This reduces wait times and improves communication. Digital records provide a complete and reliable job history, making it easier for tow operators to keep track of their work and improve their services.

In addition to its impact on road safety, Curbside SOS also provides numerous benefits for dispatch centers and tow operators. The platform's digital records provide an easy and quick way for agencies to understand:

• Accurate response time for incident by tow company
• Requesting officer on every tow request
• Reliable information on each incident including location, vehicle details incident type, assigned tow company and more

Curbside SOS is a game-changer for dispatch centers and tow operators. The real-time GPS tracking, transparent ETA, and complete digital records make it far easier to manage towing services, improve road safety, and streamline operations. The platform is available to 911 dispatch centers at no cost, making it a valuable resource for the entire emergency response community.? If you're looking to enhance your communication with your towing providers, Curbside SOS is the right partner.

For more information, contact [email protected] or visit www.curbsidesos.com/police.