CuraPatient Helps Combat Provider Burnout

According to The Nation’s Health, a publication of the American Public Health Association, community health providers have long faced “funding declines, workforce shortages, and health inequities.” And that description was made BEFORE the US suffered more than one million deaths from COVID-19. As an article in the NY Times states, “more Americans have died of COVID-19 than in two decades of car crashes or on battlefields in all of the country’s wars combined… and the true number is almost certainly higher because of undercounting.”

The toll of COVID has been particularly hard on community health workers, who have been working tirelessly on the frontlines to care for those in their communities. According to a recent study published by the National Hazards Center, a survey of public health workers identified “burnout, fatigue, and feeling unappreciated were commonly discussed as ramifications of the high workload.” The same study pointed out that adaptive work environments have given workers “increased flexibility,” and that “the shift to remote work was received better when health departments had the ability to provide staff with the technology needed to work remotely.” Additionally, the study found that “the shift to remote work did not work well when there were appreciable gaps in the provision of technology needed to work remotely.” One quality improvement coordinator interviewed for the study lamented the lack of technological support that they faced: “There are potential security issues, there’s internet slowness, our systems are really pushed to the brink, so opening a file or saving a file can take excessively long.”3

How Can CuraPatient Help?

CuraPatient is specifically designed to provide a safe, secure, and intuitive technological platform to support community health workers, automate administration and reporting to address provider burnout, and improve communications for greater patient satisfaction. CuraPatient’s intuitive interface complements the workflow of community health providers, and its robust analytics functionality identifies and helps to address bottlenecks, inequities, and inefficiencies. And its adaptive platform is mobile, which means it supports community health workers wherever they work.

CuraPatient is an enterprise, cloud-based, SaaS platform that is readily accessible on any device, with state-of-the-art data integration and informatics designed to drive patient identi?cation, strati?cation, and engagement. CuraPatient operates on mobile devices (iOS and Android), tablets, and computers (via web browsers) to meet the unique needs of community health workers in traditional settings or the field. HIPAA compliant and hosted on AWS in the USA, the CuraPatient system is ISO 27001 certified, has received a positive FedRAMP High Security Assessment Review, and will soon receive HITRUST certification.

CuraPatient addresses the many of the challenges facing community health providers. It automates administration and documentation, significantly decreasing paperwork. Its Artificial Intelligence (AI) assists with menus of services, care plans, and eligibility requirements, and identifies those that residents and their family members qualify for. Above all, it facilitates communication, by providing a common system for both community health workers and residents under their care, facilitating communication before, during, and after care encounters. CuraPatient also ties into state, local, and private EHRs and systems for utilization management, insurance claims, program reporting, and compliance.?

To see how CuraPatient can support your community health organization’s frontline providers by engaging patients, automating administration, and reducing burnout, visit our website at www.curapatient.com.???

?Resources:

1. https://www.thenationshealth.org/content/50/4/1.2?
2. https://www.nytimes.com/interactive/2022/05/13/us/covid-deaths-us-one-million.html
3. https://hazards.colorado.edu/quick-response-report/impacts-of-covid-19-response-on-the-public-health-workforce