Culturally Aligned Care: Meeting Corena’s needs, empowering her future

"At first, it was hard to trust others with Corena’s care. But over the years, All About Caring has proven that they really listen and understand our needs."

-Susu, Corena’s Mum.

When Corena was just three years old, her life and that of her family were forever changed by a motor vehicle accident that left her requiring long-term care. After nine months in hospital, Corena was discharged, but the care journey that awaited her and her mother, Susu, had only just begun. For two years following Corena's discharge, Susu managed everything on her own. It wasn’t until a second tragedy struck—Susu herself suffering an accident—that she finally sought assistance.

Challenge

• Communication barriers from limited English.
• Unawareness of available support services.
• Struggling to balance full-time care and personal life.
• Hesitancy to trust outside carers.
• Escalating care needs after Susu’s accident.

Solution

• Trained staff with language skills to overcome communication barriers.
• Specialised staff delivering personalised care and tailored programs.
• Culturally aligned team of preferred carers for trust and familiarity.
• Ongoing care assessments fostering collaboration with the family.
• Consistent, long-term support adapted to Corena’s evolving needs.

The support provided by All About Caring over the years has not only allowed Corena to thrive but also given Susu the opportunity to reclaim parts of her life that she had sacrificed to care for her daughter.

Looking forward, Susu feels confident that All About Caring will remain a trusted partner in her daughter’s life. As Corena moves into adulthood, All About Caring’s focus on flexibility, personalised care, and understanding will continue to play a key role in helping her achieve a sense of independence and fulfilment.

"All About Caring has made such a difference. They listen to what I ask for, and I feel confident that Corena is in good hands."