Cultural Intelligence
Ron Palinkas, MBA
Head of Customer Connect - Americas. Leader of High Performance Teams, MBA, Mentor,PhD Candidate, Navy Veteran, #bestteamever
COVID-19 has changed the world.?One of the examples of how COVID has impacted the world is the face of work.?Remote employees as well as multicultural and multinational teams are here to stay.?I would say that the profile of work has changed dramatically with not only remote work, but roles requiring cultural intelligence are a significant part of the “new norm.”
Brooks Peterson, the founder of Across Cultures, states that “cultural intelligence is the sum of the knowledge about cultures, awareness of yourself and others, and specific skills as behaviors.”?He goes on to state, cultural intelligence is “an individual’s capability to function effectively in situations characterized by cultural diversity with relevance not only to individuals but also organizations.”
Teams and leaders will increasingly need to rely on cultural intelligence to better manage teams, customers, and expectations of organizations.?How can your organization succeed??Specific cultural training as well as teambuilding exercises. High Caliber Teams can assist in making your remote teams more successful. https://highcaliberteams.com
Customer Support Specialist na Hitachi Energy
3 年Great text boss. You are inspiring!