CRM Training as everyday event

Imagine this; a person has lived his or her entire life inside of a specific nebulas that has shaped their habits, preferences, disposition and decision making over the years. They get their flight licenses and upon being selected for happening airline or corporate/business jobs, go thru a little approved CRM training which is expected to re-write their years old 'operations software', in like just two days. The airline's entire safety culture bases on that type of human factors management matrix.

CRM events never stop occurring, despite initial training and refresher learning, despite some of the most experienced personnel being hired to the jobs. Some of those events lead to headline news, others at best create personnel malware that galvanize corporate, business and operational friction through the organization. This friction pulls in nepotism and personality dislikes that lead to operational disadvantages, among few, shaping the whole pie into a model that cannot expand beyond certain laterals. and this we are talking with 'experienced resume' at the helm. ?

And why does this happen?

Companies almost entirely select required personnel from among the most experienced, large resumes they would have received upon declaring the opening. The trait hiding behind the facade of their resumes tags along at that point, at that point we are rolling the dice. Character, integrity and reliability are not even considered as performance benchmark during selection process as a result of which the experienced stuff that we end up with can either be the good stuff, or be called into question, those whimsical mortals that believe in homemade approaches.

During my 28-year experience with this stuff, i have seen this happen multiple times.

So, I believe in a CRM training module that must be an every day process.

By wiring the human functioning and ethics culture at airlines or corporate/business aviation corporations in a manner that every day at work is by default a CRM training classroom, CRM issues can be effectively eliminated, or at best, reduced to small, easily manageable tangles. I recently authored an operational and corporate plan outline for a concept airline and the associated catalyst ecosystem, paid for by a large organization. In that I had touched upon how everyday CRM training module could be used, how looking for people, not resumes, among few others, was vital if operational, corporate and business excellence had to be achieved. This then would be an all-encompassing, participative, vibrant, expressive, ideas and innovation (I & I) environment, a google of the skies, if you will, a mindful culture committed to organizational, service, business and personnel excellence. Character takes the first seat and to the disagreement of an experienced professional who argued that off work habits were a person’s own realm, I argued back that it was those off-work habits that finally at some point, made it to the organization’s corporate being before they lent themselves to making headline news from cockpit standpoint.

?I hope the lessons were taken.

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