CRM is dead. It’s all about customer excellence.
Chetan Patel
INTEGRITY Coach | Guided 270+ CEOs & 5000+ Employees to Unlock Their Potential Across 4 Countries | Business Growth Strategist for IT Entrepreneurs & Startups | Leadership Mentor | Keynote Speaker | Clarity Map Creator
CRM is dead. It’s all about customer excellence.??
After Covid whole ecosystem and many business models are changed. Till now, CRM was everything companies needed to manage customer relations while acquiring new business. However, the times are a-changing.
Everybody has lots of information around, even it's extra and overdose. Customers are constantly communicating with businesses. The ability to capture these insights in real-time makes a business responsive and profitable.
Let me raise some questions which are in my mind now.
2. Why is CRM dead?
3. What lies beyond CRM?
CRM’s futility raises important questions like, “What is beyond it?” The main challenge facing businesses today is how they can deliver consistent customer excellence across all interactions and channels. Fulfillment is as essential as the initial process of selling a product or a service; thus, businesses need to focus on this side.?
Today’s industry focuses on the customer experience in its totality, and CRM won’t cut it. Businesses need to find ways to support customers in a holistic way that will make them want to return.
4. Do you know, there are 10 Ways To Deliver Customer Excellence?
work on the excellence and holistic services you find growth, system, and happiness in your business.
Founder & CEO at BIZCOMPASS | SaaS Development, System Architect
2 年Businesses should focus on Excellence. Excellence comes from repeatition of Success Success comes from Accountibilty Accountibility comes from Betterment That is BASE BASE Comes from continues improvising process and Result.