Critical Solutions for Critical Infrastructures

Dell Technologies OEM Solutions: behind the scenes of Critical Infrastructures?

Let’s Get Critical

Let's play an imaginative game...

Think of Critical Infrastructure – those systems that are critical to the functioning of a society or organization, and that have a direct impact on sensitive issues such as national security, economy, or public health. Think of the energy, transportation, telecommunications, or health sectors, and think of the magnitude of their role in providing essential services and preserving public order.

Good, now picture a malfunction within them. Imagine a disruption or damage, and the frightening ripple effect that would ensue; but more importantly, imagine the social impact it would have on people's lives, on your own life. It can be scary, right? For me and for @Dell Technologies OEM Solutions, in fact, fitting into such delicate balances is always a thrilling challenge.

?When you think about Dell Technologies, maybe the first thing you still think of datacenter solutions, your laptop, or the monitor that you look at every day – probably not hospitals, power plants or infrastructure networks. And yet, this is precisely where Dell OEM contribution becomes as indispensable as it gets: with our extensive portfolio of services and design solutions we are capable of matching the industry-specific needs of our customers in the Critical Infrastructure landscape. Recognition of OEM presence in such projects might not be immediate, since our role in critical infrastructures tends to be behind the scenes: it’s often behind the public facade that are our servers, our provision of services and equipment, our security and monitoring systems.

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In every nook and cranny

In other words: we at Dell Technologies OEM Solutions could be everywhere, even when you don't see us. Does it sound like a threat? Well, it’s actually a promise – the one we make to the customers we serve in the more than 40 vertical industries in which we have acquired specific expertise .

?Every Critical Infrastructure is just as unique as its instances and needs and what makes us at Dell OEM the ideal partner for each and every one of them, is our ability to intercept each and every one of these needs, and respond with well-tailored, customized solutions. Our contribution goes far beyond mere manufacturing. We have become synonymous with innovation, adaptability and resilience, constantly evolving to keep pace with the ever-changing landscape of technology, consumer demands and economic trends.

?For example, this is particularly evident when we speak about Cybersecurity for our solution builders, where the convergence of IT, OT and industrial control systems (ICS) require a holistic approach. Partnering with @Intel Corporation, we developed our Dell Trusted Infrastructure and Dell Trusted Workplace solution with a Zero Trust architecture in mind, providing Cyber Resiliency for industrial and edge solutions.

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Even snowflakes fall on common ground?

It’s true, every customer is a snowflake, perfectly unique. But it does not mean that it is not possible to identify shared interests, patterns that bind them together and create a solid base on which to build those solutions that make us the most effective partner.

Regardless of the sector in which they operate, in fact, customers in the critical infrastructure landscape have a common ground that connects them all, made of joint necessities and requests:

-???????? Supply Chain Security and Deployment Services

-???????? Design, Customization and Testing

-???????? Program Management and Strategy

-???????? Sustainability Goals

-???????? Protection in terms of internal digital threats

As you can see, these needs are perfectly aligned with Dell OEM purpose and capabilities, showing our innate Customer Centric Approach, in which we act as an extension of our customers, engaging with them at the earliest stage in the design journey and assuming their point of view when choosing how to support the expected results. We strive to be more than just a supplier, we seek to be a trusted partner and collaborator, knowing that our success can only come through that of the customer, supporting them by running the show from behind the scenes.

For decades Dell Technologies OEM Solutions has played a key role in meeting the evolving needs of industries, economies and societies around the world. As stated before, OEM contribution may not always be obvious, but we all certainly benefit from it. So, next time you see a new railway line inaugurated, or a hospital wing equipped with state-of-the-art technology, or even now that you are viewing this article on the screen of your laptop or smartphone, know that our organization and technology could be behind it.