Cresen Presents Compliance Email Monitoring Driven by Machine Learning and Artificial Intelligence
Cresen Presents Compliance Email Monitoring Driven by Machine Learning and Artificial Intelligence
There is no doubt that artificial intelligence (AI) is being used to increase efficiency, productivity, and decision-making accuracy at every level of our workplace.?Natural Language Processing (NLP) is a field of AI that focuses on enabling computers to understand, interpret, and generate human language.?Its techniques are used in a variety of email applications such as language translation, sentiment analysis, speech recognition, and text classification.?Do you see those e-mails that were directly sent to your spam folder??Well, you can thank NLP for that.?When it comes to email monitoring, however, where does it hold the most weight when we look at it through a compliance lens?
There are two basic principles to consider when implementing e-mail monitoring within a company: ?legitimacy and proportionality.?The need for monitoring e-mails is clearly justified by the requirement to adhere to legal and organizational policies, but how can the latter be implemented? ?NLP can be used for tailored monitoring where an algorithm is designed and trained around detecting specific keywords or phrases that potentially violate company policy.?
At Cresen Solutions, our newest offering of e-mail monitoring is accessible through our MonitorMate system.?Each email received from a company is stored in a database. ?Its data is then passed through a Machine Learning Algorithm which identifies which email may potentially be in violation and is ultimately flagged.
How is the data displayed?
All flagged emails are accessible within the MonitorMate system where a user can access both the e-mail in question and its history.?The system will extract and display the flagged keyword(s) or phrase(s) as well as give a user the ability to categorize the issue based on a company policy that is in violation.?Additionally, a streamlined remediation process is available directly within the system, if necessary, through an automated workflow and email notification process.??
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MonitorMate not only supports email monitoring but provides users with a comprehensive set of dashboards to facilitate the real-time monitoring, remediation, and escalation of data captured within the system. ?Dashboards and sensitive or targeted information can be aligned to different user roles that are created, based on specific requirements.
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Can I customize the system to match our internal process?
Although MonitorMate provides a base model in what is displayed, our clients have the ability to systematically design the system to cater to their specific needs.?This is true not only for our e-mail monitoring but for all of our solutions.?With the use of AI and NLP, Cresen’s email monitoring can help companies comply with legal and organizational policies while ensuring efficient and effective service.