“It was a Credo Challenge response,”...

As American Ninja Warrior prepared to start its ninth season, Obstacle Warrior Kids was preparing to open its doors. A place for kids to challenge themselves on a variety of obstacles, the ANW-inspired gym helps young ones develop strength, balance and confidence. A lot of preparation had gone into building the gym and they planned to launch with a big grand opening event, complete with local news coverage. There was just one problem – they were a day away from their grand opening and didn’t have a way to accept payments.

The third location in a local chain, the gym had previously spoken to Steven Gibbs (DM) about their processing needs after a referral partner had connected them. However, the gym canceled their application with Heartland in order to use the same processor as their other locations. Nearly a month later, and the day before their opening event, the other processor had failed to set up the gym with a working system. That’s when the owner called Steven to ask if there was any way Heartland could get him up and running. It was a Friday afternoon.

“I knew I had a special opportunity to show the owner and the referral partner how great Heartland is,” Steven said. “I immediately called the HSC to see if we could reactivate the application. The response I got was ‘I’m on it.’”

Samantha Salmon (Boarding Supervisor) received the call and immediately leapt into action. “The application was complete and any questions we had were quickly answered, which made it easy for us to push the application through the process quickly,” she explained. “It was a team effort. Everyone at the HSC played a part in the success.”

Within 90 minutes, the application was approved, through underwriting and a file was built. Steve programmed and tested the devices Friday evening and he was on site to offer support Saturday morning for the grand opening. The turnout was impressive and payments processed without issue.

“It was a Credo Challenge response,” Steve explains. “Samantha Salmon was phenomenal and Wendy Martin (Maintenance Advocate) was extraordinary. They understood the urgency, took personal ownership and were so humble about it.”