Creating Stand-out CX Strategies in the Hyper-competitive Payments Industry

Today, the payments industry is changing at breakneck speed.

Having spent more than two decades in the Financial Services & Insurance industry, with the majority of that focused on credit and payments, I have never witnessed the type of rapid and widespread disruption we’re all seeing right now.

It’s an incredibly exciting time and, with so much changing so quickly, financial services companies really need to lean in, pay close attention to what customers want, and proactively adapt their business models to become more agile and frictionless for users – or risk getting left behind.

In my most recent collaboration with Harvard Business Review Analytic Services, we examine this dramatic transformation, outline what companies need to do now to remain relevant later, and the risks associated with remaining complacent in such a fast-paced market. Fintechs, digital banks, emerging payment providers, and traditional banks alike can remain competitive as long as they are adept at learning from one another’s successes, failures, and best practices -- always remembering to put experiences first.

Read the exclusive report to learn more, including an introduction with my own front-line insights – only available from Teleperformance.?Click here.

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