Creating Hotel Revenues with Wizardry
It was awesome to sit down with Adam Rowledge the award winning General Manager of the Georgian House Hotel in London. Adam is simply an incredibly warm, driven and intelligent operator who just loves his industry and is able to transfer that passion to other people.
I really enjoyed discussing his story, from originally aiming to be a pro-cyclist and coach to changing course and running an amazing hotel in London at such a young age. You’ll hear how they’ve made incredible revenues with a unique customer experience (The Wizard Chambers), the importance of educating and empowering staff, creating the right revenue balance, we talked AI, and personalisation in the booking process, turning online feedback into revenue, power of the Brexit effect on the London market, but most of all, understanding Adam’s story. Anyone in the hotel industry, leader or newcomer will really get some inspiration from what Adam has to say.