Create Superior Customer Experiences Every Single Day and Save Money Wow.
?? Ian Nethercott MBA, BSc
?? #1 C2B Video Platform (104 Languages) ??Host of 3 "LIVE" Weekly Auto Hub Shows ?? Ai Enthusiast ?? Fundraiser ??Trainer ?? Automotive "Car Nut", Industry Expert & Strategist ?? Super Networker & Connector
In 2019 I had the opportunity to meet with the team at the Uber headquarters in San Fancisco and it was a pleasure. Their powerful Uber for Business products help their automotive dealership and OEM partners create better customer experiences every single day. Lastly the Uber for business solutions are flexible, scaleable, easy to use and more affordable that the transportation options most dealerships are currently using.
https://www.uber.com/us/en/business/automotive/
"Since launching Uber Central in several of our dealerships, I can't even imagine having to switch back to just shuttle service! It comes down to ease of use and customer satisfaction." -Dan John, VP of Fixed Operations, Larry H. Miller Automotive Group
Each dealership service shuttle costs around $10,000 per month to operate and in most cases, other transportation options are required to meet the needs of the dealership and it's customers costing the dealership or dealer group even more and forcing the customer to wait for a ride. Managing a fleet of loaner cars is one way to solve this problem and car rentals are another, but all of these options add complexity, cost and are not as scaleable as other solutions like Uber for Business.
The fact that Dealerships, and automotive brands spend millions marketing their brands and products in order to create the best possible experience is at odds with loaner vehicle, rentals and taxi's that don't align with the customer experience successful brands and dealers need to create to be successful in 2020.
Uber for business is a powerful simple solution that is customizable, scaleable and cost effective as well, but best of all your dealership or OEM can create truly better customer experiences that sell more cars and fit your needs. Your dealership can even upgrade the customers ride and create an even better experience if needed with services like UberBlack.
“After weighing the pros and cons, we decided that we could provide a much better experience on all fronts by using Uber as our primary shuttle service. Guest satisfaction has rose because they no longer have to wait up to thirty minutes for a ride, and we’ve also been able to take up to ten extra walk-ins a day because we were no longer limited by the number of loaner cars that we had available. Uber Central has been a win-win for our dealership.” – Alicia Sarabia, Director of Administration, Pacific BMW
If you are planning on Attending #NADA in Las Vegas later this month, make sure to drop by the #Uber booth 701C and say hi to Jim Bauman Automotive partnerships. 415.218.0418 | [email protected] | uber.com
I also had the opportunity yesterday to connect with a great business owner who has developed a revolutionary software driven by Ai to optimize the service shuttles in your business and save you money while creating a more efficient transportation solution for your customers and your staff at the same time.
The company is iQ Dealer Inc. https://idealer.io/ and the founder is Sergey Nekipelov [email protected] Call him directly at 403 714 0066 He will also be at #NADA this month.
Here is what customers are saying:
“We save 20% on mileage”
“Driver now finally do what they have been hired for - driving”
“Customers praise the new technology at our dealership”
Thank you for taking the time to read my article today and learn more about how you can create better in store customer experiences and "SAVE MONEY" at the same time by partnering with innovative firms like Uber and iQ dealer today.
The NabThat team is looking forward to showing your team how you can create superior customer experiences for your dealership and sell more cars on autopilot with our award winning Certificate Platform every single day. The Nabthat team will be at NADA this month in beautiful Las Vegas and we will be happy to show you why customers and our dealer partners are killing it with our solutions every single day.
Book Your NADA demo here: https://meetings.hubspot.com/ian249/meet-the-nabthat-team-at-nada
Stay tuned for more articles, more videos and more ways to "Sell More Cars" and create better customer experiences with NabThat and have a great weekend!
https://www.dhirubhai.net/in/iannethercott/
Thanks again for taking the time to read my articles, and for the great feedback and support over the years I appreciate it more than you know. If there is ever any way I can return the favour, just ask.
You can schedule a FREE call with me here: https://meetings.hubspot.com/ian249
Have a great weekend!
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Fixed Ops SaaS Automation | Digital Transformation
5 年Very good article Ian! Thank you!!! The maximum shuttle efficiency reached when iDEALER automation and routing engine is married with Uber. I will be at Uber booth on Saturday to talk more about this!! Schedule 15mins with me: https://calendly.com/idealer/nada-2020?date=2020-02-15