Create a data first culture to supercharge your decision making at all levels

Welcome to the fourth video introduction and article from the Ticking Clock? Guys, in which we continue our leadership journey to strategically leverage #digitalization.

We are posting the critical steps for businesses and leaders to take in successfully adopting digital, through our unique Ticking Clock? digitalization model. These steps and the implementation model itself were based on our 2019 research that surveyed more than 1,800 leaders across three continents. (State of Digital 2019 Report)

Our aim is to provoke thoughts that lead to action by

1) highlighting the digitalization goal, 2) asking a challenging leadership question, 3) providing related digitalization insight. 

4.           Restructure to a data-first culture 

The goal: Make better decisions through better data.

The leadership discussion question: “What does a data-first culture look like and how do we integrate it across the whole organization?”

The leadership challenge: Achieving a data-first culture enabling real-time data-driven decision making for the benefit of your customers and your organization

Achieving a data-first culture is not as much about making data available as it is about changing the mindset of the way employees work. It is evident an organization is on the right path when its leaders move from using static slide-sharing presentations to real-time data in their meetings. Real-time data drives meaningful decision making. 

For example, Ping An Insurance has leveraged opportunities to succeed by identifying a customer frustration that leveraging AI and data could resolve. Think about a road accident in China. It used to mean hours of delay waiting for an insurance inspector to arrive, filling out forms and then waiting weeks for the claim to be processed before receiving a payout. 

Ping An developed an app that allowed the customer involved in a car accident to take a picture, that is then uploaded to the company. The app responds within three minutes with a repair estimate and then funds are transferred. It can respond this quickly as it leverages data for fast and better decision making. The company deals with approximately 50,000 accident cases a day and has accumulated over a billion photos of accident claims. This happens by leveraging data from the driver, managing risk and controlling fraud history from car accidents and accessing a list of repair fees. 

As the use of data becomes integrated into an organization’s culture, leaders can make better decisions for all stakeholders.

Ticking Clock? Guys Call to Action:  

To receive support in adopting digitalization for your organization, consider either of these: 

1.    Strategy Execution in a Digital World – It’s not about having a digital strategy but a strategy in a digital world. With 84% of digital transformations failing, this virtual two-hour presentation communicates what leaders need to think and do differently. 

2.    Virtual Digitalization Conversation Course. This one-day workshop assists leaders in transforming their organizations so they can strategically leverage digitalization. It is divided into four virtual two-hour modules over one month and includes pre and post requirements.

Email the Ticking Clock? Guys with Your Comments & Questions:  

·      Jeremy [email protected]

·      Robin [email protected] 

Jeremy Blain and Robin Speculand collaborate as the Ticking Clock? Guys to show organizations how to go digital. They run their own business consultancies in Europe and Asia respectively while sharing a passion for supporting organizations to adopt digitalization.