CREATE A BETTER COMPANY CULTURE AND BUSINESS
Kelli Rae, MBA
Business Consultant/Coach | Serial Entrepreneur | Owner: RFM Orthotics, Shoe Solutions & TMH Business Coaching & Consulting | Locations in Calgary, Lethbridge and growing quickly!
Company culture is a big key to success in business. I have personally seen businesses succeeding beyond all likely parameters solely because of their great cultures. I have also seen incredibly talented teams doing a terrible job at turning a profit because of their negative culture. There is no question: culture is extremely important in business. The question is, how do you improve your culture (and your business)? Here are my top five ways to improve your company culture immediately.
1. HAVE AN AWESOME MISSION STATEMENT
As an entrepreneur coach, I always tell my clients, ‘If you want great results, you need a mission statement that is truly compelling’. Involve your team in the process to further increase their buy-in and motivation. Here’s how to write your mission statement. Clearly define your:
2. CREATE COMPELLING COMPANY CULTURE STATEMENTS
Culture statements are a set of statements you use to describe the way things are (or should be) in your business. Involve your team to make the most effective use of this concept, and post them for all to see when they’re completed! Finally, remember to use culture statements as part of staff meetings/training, and as a coaching tool to remind people. Some examples of my favorite culture statements are:
3. MAKE SURE EVERYONE HAS CLEAR ROLES & GOALS
When everyone (including owners) has clear job descriptions and goals, a business runs much more smoothly and successfully. If you don’t have clear roles and goals, you can run into several problems:
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To avoid these problems and myriad others, create and update clear job descriptions, including all responsibilities and 1-3 Key Performance Indicators (the most important and measurable goals on their job description).
4. LEAD BY EXAMPLE: ROLE MODEL THE MISSION AND CULTURE STATEMENTS
You cannot expect your team to live by your culture statements, treat customers like gold, be happy or grateful, or even show up to work if it’s not modeled from the top-down. Make sure that you and other leaders in your organization lead by example in every way. There is a saying: “a leader leads by example, whether they intend to or not.”
5. ASK FOR FEEDBACK & LISTEN TO THE ANSWERS
When you ask for your team’s input and opinions on things, they can tell that you care about and value them. Just make sure to actually listen to the feedback, because asking someone for their thoughts and then not listening is worse than never asking at all. As a reminder, my definition of really listening is to listen with the possibility of having your mind changed.
If you are interested in more freedom, profit and joy, sign up for a free strategy session . We at TMH really believe that Business Can be Better? and it should be! We’d love to hear from you today!?