Create automated WhatsApp messages with the new Campaigns Manager

Launched today, Campaigns Manager is HiJiffy’s latest innovation, making it easy to stay connected with your guests at every stage of their journey. It is a practical solution to streamline hotel communication, save time, and build stronger relationships with your guests.

By integrating real-time data from a hotel’s Property Management System (PMS), this tool significantly simplifies operations while delivering tailored and timely messaging to guests via WhatsApp, with SMS as a dependable fallback.

? Key features to improve your communication

• Automated In-stay Campaigns: From warm welcomes to check out farewells, guide your guests through every stage of their stay with automated messages. Whether it is service reminders or loyalty incentives, everything is set up to run automatically at just the right moment.
• Real-Time Analytics: Track the effectiveness of your campaigns instantly and adjust your strategies on the go to achieve the best results.
• Flexible Management: Whether it’s a one-time announcement or recurring updates, our new tool allows you to manage both effortlessly. Keep your communication dynamic and tailored to each guest.

“This tool was built to tackle common challenges in guest communication, such as fragmented systems and inconsistent engagement. By automating repetitive tasks and centralising messaging, the Campaigns Manager boosts operational efficiency for hotel teams while delivering a smooth and personalised experience for every guest”

- Tiago Araújo, CEO at HiJiffy.

?? Give your guests the right information during each stage

With a smart integration to your PMS, the Campaigns Manager uses crucial guest data to tailor every message. Keep your communication perfectly in sync with each stage of your guests' journey:

• Pre-arrival: Send local tips and invites for extra services like spa treatments.
• Arrival: Share essential details, such as online check-in links and Wi-Fi passwords.
• In-stay: Highlight additional services, events or your loyalty programme, from happy hour at the bar to themed dinners.
• Departure: Send a check-out reminder and request feedback for a lasting impression.
• Other: Share special offers for holidays, anniversaries, and more.

Does it sound interesting to you? Book a demo today!

? Smart automation for every key moment

Watch your campaigns launch automatically at key moments of their stay. With the Campaigns Manager, you can sync messages in real-time, personalising each interaction. It's an innovative feature in hotel communication that benefits both you and your guests:

Now, you can create powerful, targeted campaigns triggered by precise timing and reservation status, ensuring your messages hit at just the right moment, such as:

??? Booking Information: Share reservation details along with tailored suggestions for activities or services to enhance the stay. For instance, send to "Confirmed" reservations 3 days before check-in, the clients’ booking dates.

?? Check-in: Greet guests with a warm welcome and provide essential info, like breakfast times or Wi-Fi details, delivered throughout their check-in day for "Checked-in" guests.

?? Check-out: Wrap up their stay with a thank-you message, a review request, or a special offer for their next visit—perfectly timed 2 days after check-out for "Checked-out" guests.

And much more! With some PMSs, you can even personalise your messages based on a specific reservation status change. For example:

?? Check-out: Thank guests with a personalised message after they check out, inviting them to leave a review or enjoy an exclusive future offer.

This automation streamlines communication, making every message effortless, timely, and truly personal. With advanced customisation, you can anticipate your guests' needs and deliver moments of delight throughout their stay.

Discover all the features

Watch this video guide to the Campaigns Manager to get the full picture of its potential. Stay ahead of the competition with this powerful yet straightforward tool!

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