Cracking the Code: Now Assist Data Integration
Mariano Baca-Storni
Co-Founder & CEO, Inclusion Cloud | Artificial Intelligence | Digital Transformation
25% of IT leaders say that building a solid data infrastructure is one of the biggest hurdles in keeping AI initiatives on track. This highlights something we’ve always known: data integration is key to making AI systems work in business—and ServiceNow’s Now Assist is no exception.?
Today, I want to share some tips for better integrating the Now Assist GenAI framework and how the Data Kit plugin plays a big role in it.?
What Is the ServiceNow Data Kit??
When it comes to data integration, the Now Assist Data Kit is a game-changer. This ServiceNow plugin enables advanced data customization and integration for Now Assist. Here’s what it lets you do:?
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With the right approach, the Now Assist Data Kit can help you get the most out of your AI initiatives.?
Special Invitation: Tech Leaders Breakfast?
If you’re an IT leader working with ServiceNow, we’re excited to invite you to our Tech Leaders Breakfast: ServiceNow Use Cases & Challenges for 2025.?
This event is a unique opportunity to:?
?? When: Early February 2025 (exact date to be confirmed).?
?? Where: Dallas, TX.?
Space is limited, so be sure to register your interest. We’ll confirm attendance closer to the event date: https://bit.ly/4fMBCvL?
How Is Data Kit Related to Now Assist Integration???
This is due to its central role in tailoring AI capabilities to unique business needs. However, this can be summarized in the following three main capabilities:??
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The Data Kit serves as a hub for consolidating data into a unified catalog. This enables Now Assist to access relevant and structured datasets efficiently.??
It provides tools to create and refine datasets specifically for evaluating and training skills within Now Assist. This ensures that AI outputs align with business-specific requirements.??
After creating datasets in the Data Kit, users can integrate them into the Now Assist Skill Kit to evaluate and fine-tune AI skills before deployment.??
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Understanding these capabilities is fundamental to optimizing the use of Now Assist in business operations. However, there are other tips that may be useful to you. So, let’s go directly to them.??
How to Integrate Data for Better Use of Now Assist?
1. Gather and Curate Data? Start by identifying relevant data sources, like customer inquiries or service requests. Import these datasets into the Now Assist Data Kit and validate their quality for effective AI training. From there, merge datasets to create tailored collections for specific business scenarios, then publish them for evaluation.?
2. Train and Evaluate Now Assist Skills? Link your data collections to AI skills, run evaluations to fine-tune performance, and adjust based on the results. Once optimized, activate these skills in the Admin Console and integrate them into workflows like ITSM or CSM to automate processes and improve efficiency.?
3. Monitor and Optimize Performance? Use the Now Assist Admin Console to track performance metrics, refine datasets, and adjust skills to align with your business needs. This ensures your AI continues to deliver actionable insights and meaningful recommendations as your business evolves.?
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Why Data Integration Matters for AI? Data integration is the backbone of business AI, consolidating data from multiple sources to provide a unified, real-time view. It ensures AI models access high-quality, accurate information, improving predictions, insights, and automation. In short, it’s the foundation for successful AI deployment.?
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For more tips, check out the video here:
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Without data integration, AI systems will lack the necessary base for meaningful contributions. But don’t worry. At Inclusion Cloud, we can assist you in establishing the digital foundations for AI deployment. Let us help you create the data flow for your AI solutions. Book a meeting today and reach your business's AI potential.??
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