Cost of Change for Organizations

Ready to accelerate your organization's digital transformation journey? Before you take the plunge, let's pause for a moment and consider these pivotal pointers that can help your progress

• ?? Shift from a "Contact Free Economy" to "Quick Digital Adoption."
• ??? Transform from a "New Operating Model" to "Increased Resilience."
• ?? Evolve from a "Workforce Shift" to an "Agile and Rebalanced Workforce."
• ?? Change your lens from a "Financial Value Creating Plan" to "Accelerated Cost Savings."
• ?? Break free from "Business as Usual" and embrace the pace of "Start-Up Speed."

If yes, let's explore it further...

In the ever-evolving landscape of business, the cost of change for organizations is a critical challenge that cannot be ignored. Today, more than ever, organizations must confront the pressing need to reduce costs stemming from their outsourcing strategies, all while adapting to the relentless shifts in the marketplace. But here's the pivotal truth: transformation, regardless of its scale, remains a mere concept until it is executed seamlessly and swiftly.

"The right solution implemented too late is just as useful as a bad solution implemented on time."

This statement underscores the urgency and precision required for transformative change in a rapidly changing world. This is precisely why global organizations are turning to an 'Accelerated Engagement Framework'. In a time when pre-pandemic agreements could stretch on for 3 to 6 months, or longer, this framework offers a game-changing alternative.

With the Accelerated Engagement Framework, the deployment of shared services deals can now be achieved within a remarkably condensed timeframe of 60-90 days, contingent upon specific requirements.

In today's context, this approach holds even greater importance. It has become abundantly clear that traditional shared services models are not immune to change. In fact, the COVID-19 pandemic has revealed the vulnerabilities inherent in conventional shared services approaches, categorized into four key parameters:

1. Limited Locations: Organizations relying on a single or a small number of delivery locations face significant disruptions as the demand for remote work gains momentum. Migration challenges become apparent, and operations suffer.
2. Distributed Operations Across Locations: Even organizations with multiple locations can face challenges if each one specializes in a unique function. This lack of flexibility results in disruptions similar to those with limited locations.
3. Business Continuity Plans (BCP) Gaps: While many organizations have enacted BCPs, most are ill-prepared for the scale of the current challenges. They lack the requisite skills, talent, and operating models to weather the pandemic effectively.
4. Automation Support: Automation, particularly technologies like Robotic Process Automation, has become a linchpin for survival. Organizations heavily reliant on manual processes will struggle to adapt.

The three core pillars underpinning this framework are:

1. Customer-Led Engagement: This pillar emphasizes collaboration with customers to define objectives and requirements. It's an agile approach that allows for adjustments in response to changing variables, ensuring customers can adapt their goals throughout the engagement.
2. Leveraging Partner Ecosystem: Engaging leading analysts and advisors simplifies the process and ensures customers receive expert advice that aligns with their needs. This approach brings in specialists from various domains, enhancing the quality of the engagement.
3. Agile and Collaborative Engagement Team: This final dimension leverages expertise to create efficient, agile teams across various domains, ensuring that operations run smoothly from solution design to transition and beyond.

A solution that isn’t financially viable is nothing more than theory and has no place in real practice.

A financially viable contract is a non-negotiable aspect of the Accelerated Engagement Framework. Two strategies ensure the financial viability of each engagement:

1. Geo Rebalancing: This strategy involves consolidating global operations, eliminating cost leaks and inefficiencies. It provides long-term savings by unifying IT and BPO operations.
2. Process Assessment Before Automation: Identifying processes suitable for Robotic Process Automation (RPA) after lean evaluation and waste removal ensures the most effective automation implementation. A roadmap for automation adoption is created, ensuring continuous value.

In this rapidly evolving business environment, the Accelerated Engagement Framework emerges as a dynamic and efficient solution to the cost challenges that organizations face. It's not just about change; it's about transformation at speed and precision. It's about turning challenges into opportunities, and in doing so, it ensures a brighter and more resilient future for businesses.