Corporate Social Responsibility Case Study: Mediq Health Coach

Corporate Social Responsibility (CSR) is at the heart?of what we do at Mediq. We feel a responsibility to push the healthcare category forward and to be the driving force behind human-centered care. We strive to positively impact patients, consumers, partners and all others we serve. Today, we’re proud to share our newest CSR case study about Mediq Health Coach.

Through our CSR strategy, we are committed to the United Nations Sustainable Development Goal 3 (SDG 3):?good health and well-being for all. We believe that through developing innovative healthcare solutions, we can contribute to building a better and healthier world. We have translated SDG3 into two strategic goals: health care system strengthening and patient empowerment & well-being.?

We are convinced that healthcare innovations can help patients adopt healthy lifestyles and prevent or reduce the impact of chronic diseases. One of such innovative solutions developed by Mediq is the combined lifestyle intervention service: Mediq Health Coach, aimed at creating new, healthy habits that last. With Mediq Health Coach we aim to contribute to patient well-being and decrease the pressure on the health care system. At its core, Mediq Health Coach focuses on building a healthy lifestyle and intends to contribute to the improved patient experience, better health outcomes and more satisfied staff experience.?

The entire Mediq Health Coach program takes?24 months and consists of an active phase (first six months) and a maintenance phase (next 18 months). After signing up for the program, the patient selects the preferred lifestyle coach. Subsequently, a live video conversation with the lifestyle coach is arranged to draw up a personal plan.

During the first six months (active phase), there are several ?interactions with the personal lifestyle coach, either through ?text messages, advisory films, or live videos. Coaching consists of advice and guidance with diet, exercise, sleep, ?relaxation and behavioural change. All focused on creating new habits and a healthy lifestyle that last.

The maintenance phase is developed to enable the new healthy lifestyle to be fully adopted. During this phase, guidance by the personal lifestyle coach remains available, although less frequent.

In our newest case study we assessed the effects of the Mediq Health Coach program on: patient experience, ?patient health outcomes and staff experience. We’ve expected the program to improve patient experience, improve health outcomes and improve staff experience.

Following the program resulted in an average weight loss of 5.3 kilograms after six months. Other indicators of health and patient experience also proved to be positively affected by the program. Furthermore, patients and ?health care professionals said they were very satisfied with the program, both the digital form and the content of the program. Overall, both patients and health care professionals said that the program contributed to an improved lifestyle.?

Read full “Mediq Health Coach Case Study” here.