Coronavirus: How the world of work may change forever

According to Savills, the global working landscape has changed dramatically since Covid-19 triggered the largest work from home experiment. 80% of workers who worked from home during the pandemic expect to continue to do so in the future.

Offices, the historical centre of the business world, are no longer relevant. User, applications, and integrations are now more important than ever.

Why Auditel?

Over 25 years of experience in procurement along with many long-standing supplier relationships to help YOU face the change and profit from it.

What do you need?

·      Where are your people working from?

·      What applications are they using?

·      Do they all use the same applications or are they grouped into certain types of users based on their job function?

“By 2023, fewer than one-third of digital workers will select the corporate office as their preferred place to work.”

The Distributed Workplace of the Future Is Now, Gartner

How are your people collaborating?

·      Have you settled on one tool for voice, video, chat, and file-sharing?

·      Do you have multiple solutions that were bought at different times to do different things? (i.e., Zoom for video conferencing, Teams for chat and file sharing, and a UC provider for voice and telephony).

“By 2022, 90% of large organizations using Microsoft Teams will use a third-party network service provider for PSTN connectivity, up from less than 10% in 2019.”

Selecting the Best External Calling Option for Microsoft Teams, Gartner

How are you communicating with clients?

·      Do you have Contact Centres, Hunt Groups, IVR’s?

·      How are they working?

·      What applications are those employees using to support their clients?

·      Do you have an Omnichannel support strategy?

“As Teams adoption increases, and in particular its use for voice and telephony services so too does the demand for integration into contact center and customer support capabilities.”

How to Optimize Microsoft Teams with Cloud Contact Center Platforms, Gartner

Digital workspaces

Digital workspaces are the next-generation approach to end-user computing, delivering a central and secure on-ramp to SaaS and legacy applications from nearly any device, in the office, at home, or on the road.

With access to the internet and a network password, Workspaces enables users to gain secure access to all their critical third-party SaaS applications, legacy line-of-business applications, or a full Windows desktop in a Cloud from any device (Mobile, Tablet, or PC), all while giving IT control over the features needed by each user.

Key features

·      Identity & Access Management

·      Virtual Desktops / DaaS

·      Applications Hosting

·      Productivity Applications

·      Web-based Management Dashboards

·      Detailed Report & Alerts

·      Fully Compliant

·      Global Leader

·      Improved ROI

Microsoft Teams with Cisco Voice

Microsoft Teams is the fastest-growing collaboration platform in the world, and while it delivers best-in-class collaboration features, it does not deliver an enterprise-grade PBX. Our suppliers include companies who have been delivering Microsoft Teams Direct Routing since it was first available and quite simply, they are the experts.

Their solutions are natively integrated with Cisco VoIP, the world’s #1 most dependable cloud communication service, and that means it works everywhere, on every device, without 3rd party bots, additional software, or browser concerns.

Suppliers with a head start in the market means they provide features others cannot while delivering their solution in the Teams end-user environment, including mobile, web and desktop, so employees can work anywhere, securely, and productively.

Key features

·      Microsoft Gold Partner and Global CSP

·      Business Messaging / SMS Texting

·      Contact Centre Integration

·      AI Speech Analytics / Call Recording

·      DaaS Accessibility

·      Single Sign-on (SSO) & Multi-Factor Authentication (MFA)

·      Number Routing

·      Receptionist Application

·      Web-Based User Management

·      Advance Hunt Groups

·      SIP-Enabled Phones

Contact Centre

We can purchase an omnichannel contact centre with all the features enterprises need to deliver a world-class customer experience. In fact, Gartner noted in their 2020 Magic Quadrant that one of our key suppliers offering CCaaS is “fully-featured” and “cost-effective” (30-40% less), while providing a “deeper integration” with Microsoft Teams.

Their solution integrates agents and managers into Teams, connects them securely to business applications, and easily unified with Cisco Voice.

Additionally, agents can access business applications like SAP/Concur and ADP, in the same interface – keeping them engaged, efficient, and successful.

Key features

·      Microsoft Teams Integration

·      Completely Omnichannel Feature Set

·      Unified with Cisco VoIP

·      Workforce Optimisation

·      AI Speech Analytics

·      IVR & Post Call Survey

·      Remote Application Access through Digital Workspaces

·      Advanced Reporting

·      Industry-best Pricing

·      Agent & Supervisor Tools

For more information about how we can help you, please email me [email protected]