How we helped a global technology client win a place on a ￡93million UK framework

Working Internationally: Since the summer of 2023, we have continued to support a global company based in Spain to win a position on a ￡93m infrastructure framework and successfully progress two pre-qualification tenders.

Our client, located in Spain, is a leading information technology and defence systems company that deliver services worldwide. Understanding that their knowledge of UK procurement was limited, they approached Kittle for writing support, and to benefit from our extensive experience of evaluating detailed question sets and developing responses successfully targeted to the needs/aims of the buyer.

Our client mainly delivers large public sector contracts in the transport, air traffic control, defence, and security sectors. As such, the bids they target often contain complex and nuanced requirements that can be challenging to decipher at times. For this reason, having access to our writers allows our client’s teams to ask clarification questions on any areas that are unfamiliar, and seek guidance on interpreting contract requirements.

Interesting fact: The words for safety and security are the same in Spanish (seguridad). So you can imagine the potential confusion when you begin developing/drafting your Safety Management and Information Security responses!

Kittle’s collaborative approach allowed us to establish clear communication lines from the outset of the relationship and develop working patterns best suited to the client. We support effective joint working on projects with international contributors by being adaptable to each stakeholder's needs and aligning our plans to allow for the effects of working in differing time zones.

How did Kittle Group support?

In July 2023, our client reached out, requesting support for bidding into a framework for the provision of a National Enforcement Camera Solution across the UK road network. Their service would include presenting prototypes to National Highways for approval and installing them once the design was approved, managing the data storage, and maintaining the products throughout their lifetime.

Our client had no dedicated writers to submit the 70,000-word framework submission. By using Kittle, they were able to reduce the workload on their experts and ensure bid deadlines could be achieved. Our writers' approach included:

• Working with collateral and our client’s Subject Matter Experts to develop/refine the required responses and providing proofreading/sense-checking for client-generated content
• Clear and frequent communication embedded efficiencies that mitigated any impacts from the time zone differences between teams and offered consistent updates for the client that assured progress
• Engaging with the client’s teams to develop an effective working relationship and embed joint working practices
• Setting early meetings with the client’s bid management team to understand any specific needs/requirements and aligning our project plan and approaches appropriately
• Offering reassurance to the client’s teams as the project progressed to provide clear feedback/clarification on any questions they had about UK procurement and best practice in bidding.

Success

With Kittle’s help, our client increased the quality of their submissions, reduced the pressure on their resources, and increased the confidence of their teams.

Our client was awarded a place on the ￡93m National Enforcement Camera Solution framework (2023). Since then (2024), Kittle has continued to support our client by developing responses for a video management system PQQ, a train dispatch system PQQ, and a revenue collection services ITT. They were successful on both PQQs we supported and have approached our team to write their subsequent ITT responses.

This flourishing international relationship is a testament to our ability to flexibly support clients worldwide in understanding, accessing, and succeeding in the UK market.

If you are interested in how Kittle can help you, whether you are a UK or international company, talk to us today, on 0118 449 2506 or [email protected].