The Copier Dealership’s Odyssey to Managed IT Services: A Fusion of Expertise and Real-World Success
The copier industry is currently at a significant turning point. Due to the decline in paper usage and the surge of digital solutions, copier dealerships are confronted with a crucial decision: adapt to the changing landscape by transitioning to managed IT services or risk becoming irrelevant.
Industry professionals, such as Daniel Gray, believe that copier dealers are well-suited to make this shift, given their extensive experience in network management.
"They brought something to the table we didn’t have...They have the knowledge and the expertise to do sales. The office equipment industry is really a sales-focused industry. They’re out there every day selling new equipment to customers, … and roughly one-third of their staff is in sales." - Jeffrey Loeb, "An Acquisition Success Story: Copier Companies Move Into the MSP Space," CRN
A notable instance of this transition is the acquisition of Infitech by ProSource, an office equipment firm based in Ohio . This acquisition not only broadened Infitech's clientele substantially but also set the company on a path to achieve a revenue target of $15 million in five years. This move highlights the potential that the office equipment sector has in the managed IT services domain.
Preparation and a deep understanding of client needs are vital for a successful transition. While there are numerous advantages to this shift, like diversified revenue sources and enhanced client relationships, there are also challenges to consider, including costs and legal matters.
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