Convin’s October Sparklers: Innovations, Wins, and Festivities!

October often evokes themes of transformation, vibrance, and preparation for change as autumn unfolds.?

This month has been a whirlwind of innovation, recognition, and celebration at Convin. From groundbreaking updates to festive joy, here’s everything we’ve been up to!

Convin’s Latest Innovations

Revolutionizing Omnichannel Contact Centers

Convin began as a comprehensive call analytics platform, excelling at recording, transcribing, and analyzing conversations to uncover actionable insights. Our system empowered contact centers to improve agent performance, boost customer satisfaction, and enhance operational efficiency—all through the lens of call data.

But customer interactions have evolved, and so have we. Our new omnichannel capabilities now unify insights across calls, emails, chats, social media, and more, providing a seamless, 360-degree view of the customer journey.

It’s not just an upgrade—it’s the future of customer engagement. Our new capabilities ensure:

• Enhanced Personalization: Tailor responses across channels.
• Proactive Support: Resolve issues before they escalate.
• Real-Time Insights: Monitor performance seamlessly.

Explore how Convin can transform your contact center operations:Upgraded Omnichannel Analysis Capability

WhatsApp Automation: Smarter Agent Notifications

Say goodbye to missed emails and communication delays! With WhatsApp notifications, agents can receive instant training, coaching, and performance feedback updates. Highlights include:

• Real-Time Alerts: Stay updated on coaching sessions.
• Automated Reminders: Never miss an important update.
• Enhanced Engagement: Boost agent responsiveness.

Want to simplify communication for your team? Learn more about Convin's WhatsApp features: Expedite Agent Coaching with Convin’s WhatsApp Notification

"Innovation distinguishes between a leader and a follower." – Steve Jobs

Recognitions & Achievements

CX Strategy Summit & Awards 2024

We’re thrilled to be awarded the Best Conversation Analytics Company at CX Strategy Summit and Awards 2024! This recognition highlights our commitment to empowering businesses with cutting-edge AI-driven solutions.

G2’s Winter 2024 Report

Convin’s Speech Analytics Solution has been ranked #1 by G2 in their winter 2024 report! With outstanding ROI, implementation ease, and fast results, we continue to set benchmarks in the industry.

Diwali Celebrations at Convin

This year’s Diwali celebrations were a perfect blend of tradition and fun! Highlights included:

• Aarti & Morning Puja: Starting the day with positivity.
• Diya-Decorating Competition: A showcase of creativity.
• Ethnic Wear Day: Our vibrant team looked stunning in traditional outfits.

Here’s to celebrating our shared success and the vibrant spirit of the Convin team!

Event Spotlights

BFSI Insight Summit

Our team shared the stage with financial industry leaders at Booth B13 at the BFSI Insight Summit 2024. We showcased how Convin’s Conversation Intelligence Platform empowers customer-facing teams to boost performance. Highlights:

• Discussions on innovation, regulation, and growth in fintech.
• Networking with thought leaders from NBFCs, banks, and mutual funds.

Oracle Technology Day

Our tech team represented Convin in insightful discussions on cloud innovation and AI. Thanks to Oracle for hosting a day dedicated to reshaping customer experiences.

Stay connected for more updates and innovations. Also, remember to follow us on our social media channels for daily insights.