Conversational Intelligence? C-IQ

Conversational Intelligence? (C-IQ) Definition

Conversational Intelligence? is about connecting, navigating and growing WITH others. It’s about understanding how conversations impact us emotionally, physically, and spiritually, and how to shape conversations in ways that elevate and activate the networks for growth, empathy, wisdom, intuition, strategy and other high level capacities hardwired in our human system. C-IQ is a necessity in building healthier and more resilient organisations in the face of change.

C-IQ provides us with frameworks for building TRUST, which is the human platform from which great conversations emerge. C-IQ provides a new innovative frameworks for understanding how conversations shape our relationships, partnerships, our culture and our reality. C-IQ introduces new frameworks and tools for creating higher levels of trust, of activating higher levels of engagement, strengthening partnerships, and catalysing co-creation and innovation in relationships, teams and cultures. As we build trust with others, we strengthen our ability to EXPRESS our inner thoughts and feelings - which strengthens our relationships and creates mutual personal and business success.

What is Conversational Intelligence? and how is it different than other methods?

We are in conversations every day and research shows that 9-10 conversations miss the mark. Sometimes people may say to you, “I don’t have time to spend in deep conversations – they take too long.” By mastering C-IQ, what normally could take months or even years, can happen instantaneously. Conversational Intelligence enables deeper connections to surface quickly with others. We see higher levels of trust, of partnering and of co-creating behaviours. Our world is moving from an I-centric world to a WE-centric world. The power of C-IQ as a new and innovative framework is profound. With C-Q, we find that conversations are easier to have, even when conversations are difficult conversations. Learning to talk in a way where “they listen to me, and I listen to them”.

Conversational Intelligence? and Neuroscience

C-IQ is really such a unique way of engaging individuals, teams and companies because you literally learn what is happening in our brains moment to moment.

C-IQ is a body of work that helps us understand what conversations open up and what close down our brain.

C-IQ gives us insight into how our brain responds during conversations. How conversations activate our trust and distrust (networks in our brain). How to understand and architect conversations that create healthy thriving relationships (teams and organisations). Conversations either open us up or close us down. Learning about C-IQ gives us new conversational skills and also gives us insights into the neurotransmitters (lowering the Cortisol – the chemistry of fear and distrust, and elevating Oxytocin - the chemistry of connection) which are activating how we respond, interact and influence others.

You can help yourself and others by self-regulating and co-regulating neurochemistry. You will learn how to create healthy organisations (interactions, teams etc.) through conversational rituals and uncover the wonderful worlds that are created through the words that we share!

C-IQ conversation provide us with a deep understanding about how every conversation has an impact - and as we learn about our conversational patterns, we are able to ‘Architect, Deconstruct, and shape our conversations with others, one conversation at a time!’

Conversational Intelligence? Assessments and Tools

C-IQ has frameworks, rituals, and tools that elevate our levels of trust and quality of our conversations. It even helps our ability to connect, navigate and grow with others. C-IQ also has assessments that test our level of trust.

With these insights, we can learn about Conversational Essentials that help us understand how specific patterns of engagement can have a huge impact on elevating the quality of conversations and our relationships and shape environments for trust. Everyone who practices these Essentials will see a huge positive shift in their relationship and teams. These C-IQ Essentials change the conversational dynamics from distrust to trust, and lay a foundation for healthy co-creational conversations.

C-IQ / IQ  / EQ

You have heard of IQ (Intellectual Intelligence), and EQ (Emotional Intelligence). Conversational Intelligence? (C-IQ) is the next level of intelligence.

EQ is learning and growing the Self which is “I-centric”. It is about understanding our innermost thoughts and feelings as we engage with others and it helps us understand how to increase empathy and understanding of others.

C-IQ is about learning and growing with others. It is about SHARING our innermost thoughts and feelings. It is about Co-regulation or “WE-centric”

One aspect of EQ is focuses on learning to down regulate (calm) our emotions. EQ is about self-regulation. C-IQ focuses on co-regulating. Co-regulating means we learn how conversations between people have the ability to (create anxiety or connection with each other) up and down regulate each other’s emotions. This gives us deep insights into how our conversations with others shape our behaviours, thoughts feelings, teams, and our organisations and future success.

C-IQ gives us the power to:

·        EXPRESS our inner thoughts and feelings so we can strengthen our relationships and create success

·        Choose how we interpret reality. Not just our reality but the reality of others as well

·        Influence our experiences, feelings and thoughts by knowing how to regulate our own neurochemistry.

And what is even more cool is that Conversational Intelligence has the power to influence others experiences and feelings in a positive way too! We can co-regulate our experiences together once we become Conversationally Intelligent!

Levels of Conversation

What makes C-IQ so unique and why C-IQ coaches stand out from others, is their deep awareness of Interaction Dynamics and how to address these dynamics on the deepest and most subtle levels. C-IQ introduces a framework that shows we have 3 levels of conversation going on all the time. Level I is Transactional (asking and telling); Level II is Positional (advocating and inquiring); and Level III – Transformational (sharing and discovering. Coaches will introduce this framework and work with clients to see how to develop the ability to understand how to use all 3 Levels appropriately and in ways that elevate the quality of conversations everywhere.

Conversational Intelligence? is a Learnable Ability

The amazing thing about C-IQ is that it is something that can be cultivated and internalised. We are actually rewiring our brains to be healthier. It is the single most important intelligence in the world - and the greatest part is that the more we do it the better we get. And once you “get it” - it can never be taken away because it’s not just a how to system that you follow - it’s wisdom you gain that gives insight into the patterns that drive deeper understanding of how to connect, navigate and grow with others. Yes there are frameworks, tools and experiences that we share so that transformation can take hold, but it is an “in the moment” experience’ that builds toward C-IQ mastery.

Co-Create Transformation

Yes there are frameworks, tools and experiences that we share so that transformation can take hold but it is an “in the moment” experience that builds toward mastery. C-IQ coaches are adept at taking all the C-IQ tools and frameworks and using them in highly creative and unique ways. Again it is not a follow the numbers system, it is built for you or your company’s needs from moment to moment. It allows us to connect, engage, navigate and co-create with others. We co-create the transformation together.

C-IQ Coaching

C-IQ coaches are adept at taking all the C-IQ tools and frameworks and using them in highly creative and unique ways. C-IQ is not a follow the numbers system, it is built for you, or your company’s growth needs as they unfold.

Once you learn what patterns drive connectivity and trust, and what drive fear and distrust, you are able to connect, engage, navigate and co-create with others in healthy ways. Understanding the Neuroscience of Conversations and applying this wisdom inside of companies transforms individuals, teams and organisations - and opens up new pathways for mutual success.

As an organisation or even for yourself personally you may have hired a transformational or leadership coach. What makes C-IQ so unique and why C-IQ coaches stand out from others is their deep awareness of Interaction Dynamics (‘tell and ask’; Advocate & Inquire, Share and Discover) and how to use these dynamics to connect, navigate and grow with others in healthy ways. Because C-IQ coaches are intimately more aware of how to build trust with clients and teams, they are able to uncover challenges and blind-spots that were invisible before. This is not just a “how to” system it is a “know how” system. C-IQ coaches masterfully support clients and teams to reveal their own deep awareness and how to express those awareness’ and feelings, which creates lasting and profound shifts in how individuals communicate and co-create, and how a company creates its culture.

Lois Wagner - Conversational Intelligence? Enhanced Skills Coach

99415364

[email protected]