Conversational AI for Customer Service: What is it, and how should you use it?

Even though it’s still early days in the world of #generativeAI, it’s clear that conversational #AI can help businesses improve their customer service, and empower agents and supervisors to work more productively.

Conversational AI is a type of artificial intelligence technology that uses natural language processing (NLP) and machine learning algorithms to recognize, interpret, and respond to customer inquiries in real-time businesses to automate their customer service operations, and provide a more personalized customer experience. It uses NLP and machine learning algorithms to interpret and respond to questions or prompts in real-time.

You’ve probably come across conversational AI before—companies often use it to automate routine tasks like answering customer questions on their websites.

Here's how conversational AI can be used for customer service — with a sneak peek at what a good conversational AI platform can do for your own support teams.

In the contact center industry, there are 4?? best practices when adding conversational AI to your customer service ??

1?? Understand what your customers need

2?? Have a robust knowledge base

3?? Use a conversational AI solution that’s trained for your industry or business

4?? Monitor performance regularly

Whether you’ve got new agents who need a little extra help on the call, or experienced agents looking to improve overall CSAT scores, a good conversational AI solution can empower your agents and provide cost savings, giving you a competitive edge in providing the best customer experience. Learn how you can achieve this with Dialpad Ai Contact Center! ??

https://www.dialpad.com/resources/demo/