Continuous Improvement

WHY?

• Customer Value
• Quality
• Reduced Operational Costs
• Reduced Incidents!
• Reduction of Losses
• Streamlining of Operations
• Productivity
• Sustainability
• Prevention rather than Cure

HOW?

• Continuous Improvement is a TEAM effort!
• Actively seek opportunities for improvement
• Identify problems / issues
• Report problems / issues
• Store information in a Centralized Repository (Accessible for everyone)
• Assign Actions to correct, enhance or prevent identified problems / issues
• Manage, Monitor and Track these Actions until resolution
• Analyse major trends and prioritize areas of improvement
• ACT on Information gathered & analysed!

Why does so many Improvement Plans fail?

• Lack of Leadership involvement
• Informal, Inadequate or non-existent Identification processes
• Reporting problems or issues are to Difficult or Cumbersome
• Decentralized storage of Information gathered
• No proper management of the physical work required to resolve identified problems / issues
• To much time passes between Identification of problem and Correction of it!
• To much “Red Tape”?
• Lack of “Team Effort”?
• No Benefit to staff?

How to Address these Problems?

• Management Involvement! (Leadership must drive Continuous Improvement)
• Implement Easy to Use Identification and Reporting processes
• Store gathered information in a Centralized repository where it is easily accessible
• Establish Key Performance Indicators that measure Staff involvement
• Implement an effective Task tracking and Task Management system
• Enable Communication and Collaboration
• Establish automated Reporting and Analytical solutions
• Make it easy for staff to get involved

How can a Software Management System assist?

Identify Problems / Issues

• Enable staff to immediately report ANY problem or Issue that needs resolution

Act

• Assign Tasks to resolve identified problems / issues immediately

Monitor

• Keep people responsible by tracking and managing their tasks until resolution

Check

• Verify proper resolution of tasks and effectiveness of resolution

Key Performance Indicators

• Establish proper measurable KPI’s for staff