Continuing to meet our members' needs with human care
Many of the stories I share through LinkedIn come from our team. Right now, more than 2,000 of our nurses and others teammates are making daily calls to our members to help them get the care they need and be empathetic listeners.
The decisions we’ve made as a company – such as waiving member costs for coronavirus testing and treatment, expanding access to telemedicine, delivering meals – are based on our members’ needs. As our country looks toward recovery, we see Humana playing an important role in restarting the health care economy, benefiting both our members and provider partners.
We recognize our members, especially those with Medicare Advantage, will need help reconnecting with health care services as they’ve had to delay care while the health care system prioritized treating those infected by the virus. While delayed care has been a challenge for our members, it’s also created difficult financial circumstances for providers, many of whom have had to reduce or furlough staff or even temporarily close their practices.
We’re committed to helping our members get the care they need, which has a downstream positive impact in helping providers rebuild their practices. To that end, we’re removing any financial hesitation our members may have in seeking care. Most importantly, these cost waivers include behavioral health services because we’ve yet to measure the mental health impact of this virus. We’re also addressing the logical concern of having a mask by supplying them to members with health information specific to re-entry.
I want to publicly acknowledge our team for the care they’ve provided – and continue to provide – each one of our members. Every phone call they’ve made is a special connection, human care at its very best.
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4 年Sir can I know what is the aim of Humana
Reporting and Sales Process guru, creative solutions problem solver, expert analytics design and implementation, professional speaker and respectfully integral to any organization.
4 年Isn't this guy supposed to be wearing a mask?
CTO @ RivalShot
4 年Covid19 recovery?? There is still no cure, no vaccine, and a mixed bag of clinical data on different therapeutics, and not nearly enough available testing. All with 30m+ unemployed and with potential to lose whatever employer provided coverage they were receiving (good for Humana's bottom line, right?). Meanwhile, the actual death rate will be growing throughout the summer as people begin to further interact with each other in the U.S. as it stupidly insists on "recovery". Nothing has fundamentally changed about the virus or our ability to respond to it. But here you go, along with our sociopathic president, patting yourself on the back. Humana and its ilk are blood-sucking middlemen, leaches in the health care system which should not exist. They're an unnecessary middle layer whose purpose to unnecessarily extract profit as the U.S. continues down the road of divide and conquer corporate practices, whether it be ISPs or insurance companies. Enough of this unnecessary middleman layer of for-profit health insurance companies. We pay double what our fellow developed nations pay for health care, with poorer results, and Humana is part of that problem. #M4A
Senior Stars Improvement Professional at Humana
4 年I’m so proud to work for Humana! We’re doing so much to help our members access medical care without financial burdens.
Growth. Strategy & Solutions, Business Development, Business Broker, Retention, Awareness Advocate, Community Collaborator, Connector, all to start with. Reach out. Message me. Always open for coffee talk!
4 年Standing ovation, Humana!!! You said it well, “we’re removing any financial hesitation our members may have in seeking care” It’s a win, win, win for the members, providers and the community!