The Continued Rise of Unified-Communications-as-a-Service: Trends for 2022
We’ve all seen the explosion of UCaaS, both in the enterprise and in our personal lives. Zoom and Teams meetings became the norm to communicate and collaborate at work and at home, and experts predict a compound growth rate of 13.4% between 2021 and 2028 for UCaaS services.
Businesses handled the rise of UCaaS in 2021 admirably. Now the question managers must face is not if their UCaaS consumption will continue to expand—it’s what can be done to manage new and challenging dynamics around user needs, usage, cost of licenses and negotiating flexible and cost-effective subscriptions.
Looking at the UCaaS landscape, there are some important trends enterprises should consider as they work to control and optimize their spend.