ContactSuite integrates with Amazon Connect
I'm super excited for Team NZ and their stunning win of the Americas Cup. This is a great example how Kiwis punch above their weight taking on the big boys with very deep pockets.
I'm also super excited with our latest ContactSuite initiatives. I like to think that we also punch above our weight. Telnet is a relatively small New Zealand company which competes with large multinational organisations delivering great customer experiences to companies and Government agencies that for the most part are household names in New Zealand.
Telnet's 25 year old secret sauce has been its SaaS Frontline CRM and Knowledgebase products, (www.contactsuite.com) which enables frontline staff to make it easy to get things right.
The great news is that businesses can now easily implement ContactSuite to take advantage of its superb frontline CRM features whilst also managing all their telephony requirements. This is thanks to our new native integration to the Amazon Connect cloud based contact centre platform.
Amazon Connect is probably the largest and fastest growing telephony and contact centre platform in the world, and our latest release of ContactSuite CRM, integrates Amazon Connect seamlessly into the frontline agent workflow – whether that’s for inbound call queues, or outbound campaigns or account management work. The Amazon Connect platform can be deployed quickly and linked with ContactSuite to provide a complete cloud-based contact centre solution, seamlessly blending in-office, home and remote workers, wherever they might be.
ContactSuite CRM can simply link to an existing Amazon Connect instance if our customers are managing their own, or Amazon Connect can be provided as a fully managed service by the ContactSuite team.
Amazon Connect adds to the growing list of third party products, including other telephony solutions from Enghouse and Twilio (with more in the pipeline) that work seamlessly with ContactSuite CRM, further reinforcing ContactSuite as the ideal solution to streamline the frontline of contact centres of all sizes and technologies.
For more about ContactSuite please visit our website at www.contactsuite.com