Contact Center Insights - October 2024

Ever feel like there aren’t enough hours in the day?

You can count on Hammer to keep you up-to-date on the latest news, releases, and opportunities in the world of CX and contact center testing and assurance. Check out this month’s top headlines to stay informed and stay ahead.

Free Phone Number Validation – Hammer Number Audit

Find the inactive phone numbers, old branding, and connection issues your customers experience on up to 200 numbers. Gain full control of your CX with a free Hammer Number Audit!

Free Black Friday Load Testing – Hammer One

95% of Hammer load tests find issues in less than an hour. Find yours and close the gaps in your IVR performance before the Black Friday rush with a free one-hour IVR load test.

Our interview with CX guru Nate Brown

The latest episode of our podcast recorded live at ICMI’s Contact Center Expo with keynote speaker Nate Brown visiting us to discuss how the CX industry is evolving from ticket resolution to relationship building.

Miss our Halloween webinar? Have no fear!

To shine a light on the horrors behind hold music, Hammer and Bandwidth Inc. co-hosted a webinar on Halloween to share some of the strange and scary stories they’ve seen and offer tips on how to survive them all.

Get ready for the Verizon Message+ shutdown

Customers receiving VoiceWatch alerts through Verizon Message+ need to update their notification settings to keep getting the notifications their notifications. Share this guide to show them how.

Those were this month's hardest hitting stories!

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