Contact Center Insights - November 2024

Ever feel like there aren’t enough hours in the day?

You can count on Hammer to keep you up-to-date on the latest news, releases, and opportunities in the world of CX and contact center testing and assurance. Check out this month’s top headlines to stay informed and stay ahead.

When customers call, who answers?

Start a free Hammer Number Audit to discover the inactive phone numbers, old branding, and connection issues your customers are experiencing on up to 200 numbers.

End 2024 strong with Hammer One

Start your 2025 with confidence. Get a free IVR load test to baseline your contact center’s system performance and make sure you’re ready to reach new heights of customer satisfaction!

Real-time assurance that systems are up and running

No matter how well designed your CX environment is, if you don’t know when performance is dropping (or completely offline) you may be missing out on millions. Get instant CX confidence with VoiceWatch.

How to prepare for NG911 (US/Canada)

Emergency service organizations are facing all new NG911 requirements in the year ahead. See how you can avoid penalties and ensure compliance with the FCC and CRTC’s new mandates.

The DORA deadline is coming soon (EU)

Banking, investment, and ICT service providers are rapidly approaching the compliance deadline for the EU’s new DORA regulation. Make sure you’re set up for success and avoid millions in fines with our compliance guide.

The future of IVR customer service assurance

Your customers demand quick, self-service support tools when they pick up the phone. To meet this demand, you need proactive, real-time testing of your IVR solutions. Make sure you’re delivering the experience your customers demand with our whitepaper.

Partner webinar available on-demand

Enhancing your contact center performance doesn’t have to be scary! Take a look back at our Halloween webinar co-hosted with Bandwidth for tips on how to survive some of the strangest CX situations we’ve seen.

Those were this month's hardest hitting stories!

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