Contact Center Insights - May 2024
Ever feel like there aren’t enough hours in the day?
You can count on Hammer to keep you up-to-date on the latest news, releases, and opportunities in the world of CX and contact center testing and assurance. Check out this month’s top headlines to stay informed and stay ahead.
Share your CX experience and expertise
We want to hear from you! Take 3 minutes to complete our annual State of Contact Center Testing survey and share your experience and outlook on the future of our industry!
Join Hammer at CCW Las Vegas
Our CX experts are hitting the Strip for Customer Contact Week Las Vegas: the world’s largest customer contact event. Book a meeting with us from June 3-6 for a personalized look at the benefits and capabilities of Hammer CX testing solutions.
The importance of seasonal load testing
The retail industry faces huge volumes of communications at seasonal events. See the importance load testing had this Mother’s Day to learn why it’s crucial during your high-volume seasons.
Hammer Virtual Agent: real-time multichannel testing
Hammer Virtual Agent is a comprehensive, multichannel tool for testing contact center systems, networks, and applications under load and at scale; both before and after deployment.
Those were this month's hardest hitting stories!
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