?? CONSUMER SHIFT: From MALL to METAVERSE
Frank Feather
??Future-Proof Strategies: QAIMETA (Quantum + AI + Metaverse) ??World-Leading Business Futurist ?Dynamic Keynote Speaker ?Board/CSuite Advisor ??"Glocal" Mindset ?? One Human DEI Family
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?? #CONSUMER SHIFT: From #MALL to #METAVERSE
??? Today's customer interactions increasingly happen via mobile, desktop, email, artificially intelligent chatbots, social messaging, and more.
??? But in the Metaverse, customer touchpoints will be even more immersive and connected. It will be an omnichannel customer experience (CX), seamlessly integrating physical and digital retail modes.
??? The Metaverse will be available in various ways—VR/AR glasses, smart phones, tablets and PCs, chat rooms with video, and virtual fitting rooms -- and probably via holograms, digital signage, digital assets, and digital content.
??? During this decade, the Metaverse will transform CX in the same way eCommerce shook up retail in the 1990s and mobile reimagined social interactions in the early 2000s. The Metaverse is a completely new virtual world—just like social media presented a new CX channel 15 years ago.
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?? What are Consumers Saying?
??? As always, companies must meet their customers where they are—and in the future, that most likely will not be in the Mall, but in the Metaverse.
?? IN SUM ...
??? In 2023, shopping will start to shift to the Metaverse, just as it shifted to eCommerce. Retailers will again ignore it at their cost.
??? For enterprises seeking to stay competitive, now is the time to consider how this shift fits into an overarching CX strategy. Contact me if you need help.
??? Are you #QAIMETA ready?
??? Every business needs to start developing a composite QAIMETA strategy for Quantum Computing, Advanced Intelligence, and the Metaverse.
??? Message me if you would like a free initial consultation on your relevant QAIMETA options and opportunities:
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??Future-Proof Strategies: QAIMETA (Quantum + AI + Metaverse) ??World-Leading Business Futurist ?Dynamic Keynote Speaker ?Board/CSuite Advisor ??"Glocal" Mindset ?? One Human DEI Family
1 年Thanks for liking this William Harrison
??Future-Proof Strategies: QAIMETA (Quantum + AI + Metaverse) ??World-Leading Business Futurist ?Dynamic Keynote Speaker ?Board/CSuite Advisor ??"Glocal" Mindset ?? One Human DEI Family
1 年Thanks for liking this Gauri Das
writer & entrepreneur
1 年It seems that people are gradually shifting from the habit of going to the mall to virtual market that metaverse has to offer. Thank you for sharing such an insightful piece, Frank Feather, QAIMETA Futurist/Strategist ??
??Future-Proof Strategies: QAIMETA (Quantum + AI + Metaverse) ??World-Leading Business Futurist ?Dynamic Keynote Speaker ?Board/CSuite Advisor ??"Glocal" Mindset ?? One Human DEI Family
1 年Thanks for liking this Joaquim Dezidério Neto
??Future-Proof Strategies: QAIMETA (Quantum + AI + Metaverse) ??World-Leading Business Futurist ?Dynamic Keynote Speaker ?Board/CSuite Advisor ??"Glocal" Mindset ?? One Human DEI Family
1 年Thanks for liking this Wasfi Safadi