Consumer to Behavioural Economist: Don’t nudge me too hard please!
Mridul Mehndiratta, Ph.D.
Helping Researchers craft and navigate PhD journeys | Freelance Educator
Nudges, now almost a decade old, have been increasingly popularized as a consumer influence strategy and hence as a means to maximize the positive impact of marketing strategies. The marketing stimuli are generally situated against the context of response they might generate. But can nudges backfire? Not only there needs to be a clear cognizance of distinction between nudging and patronizing. But also between subtle nudging and nudging too much which might end up undermining intrinsic consumer behaviour and motivations.
For Eg: for a blog subscription , readers might be presented two choices
- Yes, subscribe me to blog for latest updates
- No, I do not want to stay updated. Thank you.
At the most apparent level, these two alternative seem to be nudging readers towards making a specific choice. However, while the choice architecture does not take away the freedom of decision making, but it presents the second alternative as stigmatic and condescending triggering a feeling of guilt if the first choice is not made.
This is just one example of poorly considered nudge, which are like ticking bombs in marketing and consumer outreach strategy hence soliciting a negative reaction.Hence, while marketing firms on varied platforms tend to resort to nudging consumers, but they need to be mindful of that their influence strategy should not be built on negativity and judgementalism. In a world where consumer Is a king stronger than ever before, achieving bigger sale number and having expanded market influence might not happen by de-meaning the intrinsic behaviour but by using motivational tools and strategies.
Thoughts?
Follow for content on AI & Design | MSc-HCI @ University of York | UX Research | Product Design | AI | Writer on Top UX Blogs
4 年This is called "Confirmshaming". It's been widely used in different contexts. We could find numerous examples of this at "https://confirmshaming.tumblr.com/".
Doctoral Student, IIM Ahmedabad
4 年??if people have free choices,, then nudges are have a good deal in altering choices.. But if their choices are determined mostly by the government in control, specifically in a communist regime,, then nudges are of no use. (Sino-US tensions)
Ph.D. Scholar at IIT Bombay
4 年You write so well..where can I get to read your Research papers?
Sr. Business Consultant (BFS) - Zensar | Ex- Presales, HCL | Ex-Indian Overseas Bank | Ex-TCS
4 年Mridul Mehndiratta A very thought provoking read! A nudge should be as subtle as possible, so as to affect decisions almost subconsciously. The example given, although a nudge is still one of the more 'in your face' (i.e, if a nudge can ever be that! ) nudges. As per my limited understanding, a nudge can never provoke extreme reactions (like dislike, negativity) or behaviour as it will defeat the very purpose.
?Chief Investment Officer?Philatelist? Made in IMS-BHU; IIM-A? ??????? ????? ????? ??Board Committee Member ?? IICA Certified Independent Director ??Angel Investor?Content & still miles to go
4 年Wonderful thought