Constraints in Creating a Successful Facility Management Strategy (Part 1)

For decades, the role of Facility Management (FM) has been viewed primarily as a cost center within companies rather than a contributor to revenue growth or profit enhancement. This perception stems from the fact that FM is traditionally categorized under expenses in accounting. The challenge, then, is: How can you shift this perception and demonstrate the value of FM? What steps should be taken from an FM perspective to become part of the team that adds value?

There is no one-size-fits-all strategy. Each company, asset, culture, and location require specific adaptations that must be continuously adjusted to achieve desired results.

1. Define Your Objectives

?? Knowing your destination helps determine the methods and resources you’ll need to achieve your goals. Clear objectives align the team, ensuring everyone collaborates effectively towards the same outcome. These objectives will also provide the basis for evaluating the actions and projects you present to the board of directors, purchasing committee, or any other decision-making body to secure the necessary resources.

2. Be Versatile, Observe, and Adapt

?? While pursuing your objectives, you'll likely encounter problems outside the traditional scope of FM. However, using the tools and expertise of your team, issues such as optimizing operations, reducing equipment turnaround time, and improving relationships with surrounding communities can be addressed alongside developing the maintenance strategy.

3. Measure, Measure, Measure

?? Define KPIs and KPOs, set goals, and regularly assess how the infrastructure and resources are evolving as you implement tactics to support the strategy. This allows you, as a leader, to adjust, pivot, or maintain your course as needed. Quick wins will reinforce the validity of your objectives and demonstrate progress.

4. Build and Develop a High-Performance Team

?? As the saying goes, “hire and develop the best.” To achieve your objectives, you need the right team in place. Invest in their growth and development. For instance, offering company-sponsored travel to new places can significantly boost engagement and morale. At the same time, be the leader your team needs by navigating different leadership styles depending on the situation.

There are more strategies to come in my next post.