A+ Connectivity: Cloud Telephony for the Education Sector
Behind every thriving school, college, or university is a communication system that keeps everything running smoothly—or at least, there should be. Yet, many establishments face significant challenges when it comes to their telephony and communication systems. Tight budgets, outdated infrastructure, and the growing need for flexible, hybrid working solutions can make it difficult to deliver seamless communication.
Add to this the pressures of peak times like admissions or exam season, the need to stay operational during non-term periods, and the responsibility of protecting sensitive data, and it’s clear that traditional systems often fall short.
That’s where Connect, our cloud telephony solution, comes in. Designed to address these challenges head-on, Connect empowers education providers with cost-effective, scalable, and secure communication tools that work just as hard as your staff and students do.
Read on to explore the common pain points in education communication - and how Connect can help your institution achieve an A+ in connectivity.
Limited Budgets
Limited budgets shouldn’t mean limited capabilities. With Connect, you can reduce maintenance costs while enjoying modern features without the need for expensive on-premise systems. Say goodbye to costly hardware, infrastructure, and line rentals. With everything hosted in the cloud, all you need is an internet-connected device and headset (if required) and you’re all set. It’s the smarter, more cost-effective solution for your communications.
Outdated Infrastructure
Legacy phone systems lack the flexibility and features needed for today’s demands. Connect modernises your communication platform, offering a future-proof, cloud-based system that integrates seamlessly with your existing IT setup.
Scalability
Growing schools and colleges need systems that can scale as they do. With Connect, adding users, lines, or new locations is quick and simple - no expensive upgrades are required. Plus, you’ll only pay for what you need now, not what you think you might need in the future.?
Staying Connected
Whether it’s non-term periods, bank holidays, unexpected closures, or flexible working arrangements, Connect ensures staff can stay connected and accessible wherever they are. Calls can be routed to any device, while voicemails are sent directly to individual or group email addresses to simplify call management.
During quieter periods or when staffing levels vary, features like recorded messages and custom call routing options ensure parents and stakeholders remain informed at all times - without placing additional strain on your team.
Peak Periods
During busy times, such as admissions or exam results day, traditional phone systems can struggle to keep up. With Connect, you can handle high call volumes seamlessly. Features like call queuing, auto attendants, and reporting analytics ensure efficient call management. Auto attendants can direct calls to voicemail, call queues, or specific departments, allowing you to manage peak periods like busy mornings with ease. Plus, the reporting tools help you schedule staff to ensure you’re always ready when call volumes rise.
MS Teams Integration
Connect integrates with MS Teams to create a unified platform for collaboration and communication. Staff can make calls, send messages, and access documents - all from a single interface. This seamless experience ensures your team remains connected, whether on-site, remote, or across multiple locations.
Security and Reliability
In education, keeping communication secure and systems reliable is non-negotiable. Connect prioritises both, with robust app encryption and advanced security protocols to protect sensitive data.
Reliability is just as critical. That’s why Connect is hosted in multiple UK data centres, offering unmatched uptime and business continuity. Even during internet outages or unexpected disruptions, calls can be rerouted to mobile devices or other locations, ensuring your institution stays operational when it matters most.
With regular updates delivered seamlessly through the cloud, Connect ensures your communication system is always up-to-date, secure, and performing at its best - giving you and your staff peace of mind every step of the way.
On-Site Flexibility
With Connect, your staff can make and take calls from anywhere with an internet connection. Cordless IP handsets can be placed in classrooms, lecture halls, and offices, while apps on smartphones, tablets, and laptops keep off-site colleagues and mobile ground staff connected. For multi-site colleges and universities, Connect ensures seamless communication across all locations, supported by cloud-based flexibility and centralised management. No matter where your team is, Connect keeps everyone in touch and working efficiently.
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Trusted Partners in Education
We’re proud to support the education sector with cutting-edge solutions that drive efficiency, compliance, and peace of mind. As a trusted supplier on three national frameworks, we’re making it easier than ever for institutions to access our services.
Our Frameworks
Whether you’re looking to improve communications with Connect VoIP or enhance operational efficiency with our Managed Print and Document Management solutions, partnering with us through these frameworks ensures a seamless and trusted experience.
What Our Customers Are Saying…
We partnered with Aylesford School in Kent to modernise their outdated and unreliable telephony system. With over 1,000 students, the school’s IT team needed a solution that could efficiently route calls to staff and students across all departments. They also wanted advanced reporting capabilities to monitor usage and performance, so they could manage peak times effectively.
Read the case study about how our Connect VoIP telephony solution transformed their communication platform, increased reporting functionality and greatly improved call routing.
Education Connectivity Made Easy Guide
Looking for more insights? Download our guide to learn how Connect can enhance collaboration, future-proof your communication systems, and keep everyone connected.
Ready to make the switch?
Discover how Connect can revolutionise your communications platform, ensuring your staff, students and parents stay connected, no matter where they are. Book an in-depth demo today and explore the benefits of upgrading to Connect.