Connecting The World
Commend UK
Inspired by our customers' voice and our passion for excellence. Dedicated to providing trusted communication. Always.
Amidst the bustling terminals and dynamic skies of an airport, things can sometimes get confusing. Airports are hubs of mobility where passengers should experience a sense of safety and be kept well-informed, while security personnel must possess the capability to oversee routine operations and respond adeptly to extraordinary circumstances.
How can airports...
... ensure that all passengers find the help they need?when they feel disoriented?even despite numerous display panels?
... improve passenger information and manage passenger flows more effectively?
... provide more inclusive assistance, offering interactive support on information terminals or help points?
In this newsletter, we will present innovative solutions that address these challenges and ensure that airports can respond optimally to the needs of their passengers.
Airports can be quite noisy environments, and it's not limited to the sounds of departing planes. When large crowds gather, it can get loud. Especially then, perfect speech intelligibility is a MUST. Passengers require easy access to their wanted information and anticipate the convenience of uninterrupted, crystal-clear two-way communication even in a bustling terminal at all times. And especially in critical situations like emergencies when every word and second count, ensuring crystal clear voice transmission is paramount.
INTERACTIVE COMMUNICATION?
Imagine if passengers could not only see but also engage in direct conversation with the od22 or a prominent display guiding them. Such a scenario could elevate passenger management and satisfaction to unprecedented heights. The seamless integration of interactive communication with existing systems is made possible through the use of Intercom modules.
Furthermore, leveraging the complete capabilities of Ivy Virtual Assistant, self-service-stations and help points in terminals will assist operators with routine inquiries, streamlining the passenger experience. Find out more about Ivy, the world’s first Conversational AI-based Intercom voice assistant.
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INCLUSIVE ASSISTANCE?
Passengers with disabilities, in particular, may have unique service requirements, such as needing assistance upon arrival at the airport or during the baggage drop-off process. Commend solutions help the airport to streamline their customer support process and?ensure a truly seamless travel experience for all through effective communication.?
Just like the travel, our applications are also seamless: They make it easy to display data from multiple applications on connected screens while enabling interactive communication through our multilingual, virtual assistant “Ivy” or direct interaction with airport personnel.
These solutions are designed for interactive communication, offering management of information and support in everyday operations and during emergency situations. And they blend in – our modules can be easily integrated into customised housing and the Intercom stations are designed to fit the modern and timeless environment of your airport.?The use cases for Intercom technology at airports are diverse and, naturally, designed with cyber security in mind. For example, applications such as lifts, parking garages or airline service centres.?
Explore our current range of reliable and long-term solutions and learn how you can improve the passenger experience at your airport.