Confronting and Correcting Poor Work Performance
Ken Meyer, SHRM-SCP, SPHR
Senior Director, HR - Ryan Health | Consultant | Trainer | Speaker | Immediate Past President, New York City SHRM
HR leaders play a pivotal role in equipping managers to effectively address and rectify poor work performance within their teams. To facilitate this process, several strategies can be employed.
Firstly, HR leaders should provide comprehensive training to managers on performance management techniques. This includes guidance on how to identify performance gaps, set clear expectations, and deliver constructive feedback. Such training empowers managers to confidently address performance issues and guide employees toward improvement.
Secondly, HR leaders can establish a framework for regular performance discussions. Encouraging managers to conduct frequent one-on-one meetings with their team members creates an open space for dialogue. HR can also provide templates for performance improvement plans (PIPs), aiding managers in outlining specific goals, actions, and timelines for struggling employees.
Furthermore, HR leaders can offer support through the provision of resources such as documentation templates, legal guidelines, and best practices for addressing performance concerns. This ensures that managers have access to the tools they need to navigate potentially challenging conversations.
Lastly, HR leaders should foster a culture of continuous improvement within the organization. By emphasizing the value of feedback, learning, and growth, managers will be more inclined to address performance issues in a developmental manner rather than a punitive one.
In summary, HR leaders enable managers to address poor work performance by providing training, establishing communication channels, offering resources, and promoting a culture of growth. This collaborative approach ensures that performance issues are tackled effectively, contributing to a more productive and engaged workforce.
Be well.