Confront Disappointment Head On
Marlene Chism
We build confident leaders, collaborative relationships, and accountable cultures. | Keynote Speaking | Executive Retreats | Advising | Online course: The Performance Coaching Model
Here's a big problem: Something happens that confuses you. Someone said something to you that had a sharp edge. You were ignored. You were slighted. You were promised an opportunity but it didn't materialize. You weren't included in an important decision. In short, you were disappointed.
Then, you tell someone about the situation. You say, "What do you think?" Before long you're repeating the story to everyone but the person with whom you have the issue. It sounds like this:
"What do you make of this behavior?"
"What do you think was their intention?"
"Why do you think they're acting that way?"
" Do they do this with other people too or is it just me?"
"What did I do wrong?"
It's human nature to try to process a disappointment, but the answer won't come by avoiding it, talking about it or continuing to figure it out. The only way you're going to get resolution with an issue between you and another is to bring up the issue to the other person. This can be a difficult conversation, so you need to remain present and curious. Do not take on a victim mentality. Calm yourself first and come from a pure intention. You must maintain emotional integrity and self-regulation.
Be willing to hear what you don't want to hear. Be willing to not get an honest answer. This isn't about them being honest, it's about you being courageous.
Here's what to do.
Go directly to the person who offended you instead of telling everyone else about what happened. There are lots of approaches, and you should use some discernment that matches the offense.?
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~ Ask for an explanation, "What did that mean...?"
~ Directly tell the other how something affected you.
~ Ask for clarification and share your experience.
~ State the observable behavior; see if they defend or deny
~ Share your direct experience and ask for correction
~ Let them know what is unacceptable and why
~Set a boundary and stop allowing it
When you laugh it off, avoid it, allow it, or gossip about it then you are part of the problem.
Process what happened by talking to one trusted advisor, or journaling about it in private, but make a promise to yourself to let it go if you can't resolve the issue.
Get the courage to confront the people in your life who cause you pain. You might be surprised at how this changes your relationships. At the least it will??help you filter out relationships that are inauthentic. At best it will expand your conflict capacity.
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EMBA (Honours) | B.Sc. Economics & Management | Dipl.-Ing. (chem)
2 年I always marvel at the simplicity of the advice, then look at geopolitical issues and wonder why things are the way they are. This may be a personal development channel, but when issues and stakes escalate to such a large extent, I am afraid that personal address may not work. Good call still. Thanks Marlene Chism
Communication Technology Coordinator Jacksonville Sheriff's Office (retired)
2 年Best advice ever! Courage is something you really have to reach down deep for when you're a new manager and experiencing conflict with people. This was a great lesson learned- so glad you mentioned this- you're always spot on Marlene.
We build confident leaders, collaborative relationships, and accountable cultures. | Keynote Speaking | Executive Retreats | Advising | Online course: The Performance Coaching Model
2 年Thanks for sharing Gabriel.
Senior Public Relations Specialist, Consultant
2 年Some cultures in my community who typically practice positivity see this as telling someone what to do, being bossy, feuding or being combative. I just want to do what I need to do and do not have time to discuss what is wrong with it might be a key belief. What I am learning is that is the case when there is pain over the way things are and the way things have been or barriers that bring apathy about adjusting, understanding and change. More challenge, to confront and validate pain. Change is hard like transition is in labor. Balancing individualism, humanity, capitalism and socialism with productivity can be its own challenge in systems thinking.
Engenheiro de Informática e Gest?o
2 年Gostei de ler, uma boa advertência para o dia a dia. For?as para si Marlene Chism