Confluence License Management for your teams!

I hope you're all doing fantastic. First off, a huge thank you to each and every one of you for taking the time to dive into our previous blog post. Now, let's dig into a fresh topic that's sure to spark your curiosity.

Managing your Confluence license is crucial to ensure that you are eligible for support and upgrades for a specified period, and it defines the number of users who are entitled to use Confluence.?To quickly check the status of your license, you can go to Administration > General Configuration > Troubleshooting and support tools.?You'll need Confluence Administrator or System Administrator permissions to view and edit your license.

Viewing Your License Details

To view your Confluence license, follow these steps:

1. Go to Administration > General Configuration.
2. Choose License Details in the left-hand panel.

The License Details page provides information on:

• The type of license (e.g., Commercial, Academic, Community, or Evaluation)1.
• The number of users on your license that count towards your total licensed user count.
• Your license expiry date, for support and upgrade eligibility.
• Your server ID, which is generated when you install Confluence for the first time and remains the same for the life of the installation (including after upgrades or changes to your license).
• Your support entitlement number (SEN).

Updating Your License

If you change your license (e.g., to a license with more users) or migrate from Confluence Cloud, you will need to update your license.?To update your Confluence license:

1. Go to Administration > General Configuration > License Details.
2. Enter your new license in the License key field.
3. Choose Save.

Understanding the User Count for Your License

The number of registered users allowed on your Confluence site may be limited, depending on your license type.?The License Details page indicates the number of users currently signed up that count towards your licensed user count.?This includes only users who have the 'can use' global permissions for the Confluence site and does not include anonymous users or deactivated users.

Exceeding Your Licensed User Count

If you exceed the number of users included in your license, your Confluence instance will become read-only, meaning no users will be able to create or edit content until you reduce the number of users.?You can reduce your user count by removing or deactivating users who do not require access to Confluence.?If you have connected Confluence to an LDAP directory, you may want to configure Confluence to only synchronize a subset of users from LDAP rather than all users.

Downgrading Your License

If you decide to downgrade your Confluence license to pay for fewer users, you need to ensure that your licensed user count does not exceed the total allowed before applying for the new license.?If you have more users than your new license allows, you will need to reduce your user count before applying for the new license.

Finding Your Support Entitlement Number (SEN)

You can find your Support Entitlement Number (SEN) in three places:

• In Confluence - go to Administration > General Configuration > License Details.
• At my.atlassian.com.
• On your Atlassian invoice.

What Happens When Your Maintenance or Subscription Expires

Confluence Data Center is offered as a subscription (also known as a fixed term license), which includes access to support and version upgrades.?If your subscription expires, Confluence will become read-only, meaning you'll be able to view pages, but not create or edit them.

Managing your Confluence license diligently ensures smooth operations and compliance with user limits and support entitlements.

Need help managing your Confluence licenses? Let's chat! Reach out to us today for expert guidance and take the hassle out of license management. Your Confluence experience is about to get a whole lot better!